Expression Engine

What is Expression Engine?

Expression Engine is a multi-purpose CMS platform that lets publishers create and manage responsive websites and blogs. The solution applies to small businesses as well as enterprise websites. Thanks to its friendly interface, EE is a suitable tool for users with no coding knowledge. The solution allows building content that can be published on multiple sites owned by users. It also provides easy to write templates. What’s more, the software supports ten languages and lets you create your own translation. Generally, EE offers a CMS engine, but it also includes eCommerce, SEO and forum features. The tool lets you build and manage communities that are instantly integrated with your website. You can set up the member registration, group users and create templates for their profiles. The platform provides a PayPal payment method, offers one-time payment or a subscription for your products and services,
What’s more, EE functionalities can be extended even more by adding available add-ons (among others an commerce add-on, discussion forum, and RSS). Skilled developers can take advantage of a flexible API and 3rd party documentation offered by the software.

The benefits of using LiveChat with Expression Engine

Offer a user-friendly solution

LiveChat was designed with users in mind, and it’s very intuitive in use. Your customers will know exactly how to contact you via chat. You don’t have to worry about your agents as well. They just need to click through the app to master its use. As simple as that!

Save your money thanks to chatting

Customer support via chat is much more efficient than emails and calls. Thanks to LiveChat, one agent can deal with multiple cases at the same time. With our solution, you can cut costs committed to staffing as a small customers service department will be able to serve and satisfy a large number of clients.

Find out about clients’ needs

LiveChat helps you discover what your clients really need. Thanks to pre/post chat surveys you can ask what they think about you, what they need or what they would like to get. Analyze chats gathered in the Archives and start delivering offers that sit right with customers!

What useful features does LiveChat provide for Expression Engine users?

Target visitors from your marketing campaigns

With LiveChat, you can get round to visitors who landed on your website via particular referring pages. LiveChat lets you welcome them with a custom invitation.It will trigger off when a visitor clicks on the link attached to a specific campaign. Talk away to your visitors and help them become your happy customers!

Keep your ear to the ground

Knowing customers’ needs may turn your business around. Thanks to LiveChat, you can easily find out what customers think about your business and services. Chat surveys allow you to ask specific questions and let customers leave their suggestions. If customers are satisfied with your assistance, they can rate you with a “thumb up” and a “thumb down” if they find it disappointing. All in all, LiveChat will help you monitor customer satisfaction and bring more pleased customers to this world.