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Jive Software

Let your team and customers communicate in real-time. Integrate Jive with LiveChat and allow them take all the fun out of using the most convenient communication channel.

About

What is Jive Software?

Jive Software is cloud-based, social collaboration software that lets your employees communicate with other members of your work community as well as stay in touch with clients. Thanks to it, you can easily access information of all kinds: look for documents & presentations, communicate and collaborate with other team members. Jive software lets you create profiles, blogs, groups as well as carry out discussions with other workers and customers. It also provides document collaboration making your work a sight easier.
The tool is simple to use and has an intuitive interface. You don’t need to have programing skills to install and run the program. However, if you encounter any difficulties, you can turn to Jive support department. What’s more, Jive provides mobile apps allowing you to work from any place you wish. The tool is customizable and lets you take advantage of pre-built sales enablement, employee onboarding or news pages that allow you to handily create your interactive intranet.
Moreover, Jive software applies to small as well as big businesses owing to its flexible, quote based pricing system. It means that plans are adjusted to company’s needs, and the prices depend on the included features. Needless to say, you pay only for what you need. The solution delivers ready to go integrations with many popular 3rd party solutions (Zendesk, Jira, Salesforce, Google Hangouts, Google Drive, Outlook, etc.). If it’s not enough, you can use the Jive API and develop more features that will benefit your business.

Benefits

The benefits of using LiveChat with Jive Software

Let customers contact you with ease

LiveChat use is dead-easy. The chat window is very intuitive so visitors won’t have problems with reaching you. By applying our app, you will also facilitate work of your agents. They don’t have to go through any specialized training. Everybody can perfectly master LiveChat use on his own.

Solve problems right as they appear

Chatting is much faster than writing emails. It’s also more efficient than using phones as one agent can handle multiple cases simultaneously. It also means that LiveChat shortens the time customers have to wait for your help. Swift and efficient support helps to boost satisfaction rates and shows clients that you care about them.

Get the most popular channel of communication

Chat apps have become the most popular medium of communication. Thanks to LiveChat, you can adjust to ongoing changes and allow customers to contact you via an additional channel.

Features

What useful features does LiveChat provide for Jive Software users?

Manage your teams like a pro

LiveChat arms you up with a set of managerial tools. You can create a limitless number of agent accounts and divide them into groups that handle particular cases. Thanks to organized structure, customers will quickly find their way to right people and get answers much faster. In addition, our tool lets you supervise work. Take part in chats and whisper advice to infant agents from every place.

Chat in different languages

LiveChat delivers 45+ translations that will let you expand your business to foreign markets. Just integrate Moovweb with our app and gain a bunch of new clients. Let the world hear about your business then and there!

Offer unique customer service

By integrating Moovweb with LiveChat, you get a chance to provide constant customer assistance. Engage your visitors proactively and have an actual impact on your sales. It’s up to you whether you prefer sending automated chat invitations or personalized messages. The bottom line is that your clients are assured they can always rely on your help and guidance.

Support

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LiveChat also works with

Adobe Experience Manager Alfresco Blackbaud Bloomfire CleverBridge Demandware Digital River ePages Episerver Expression Engine Fast Spring Gambio Ghost IBM WebSphere Commerce IBM WebSphere Portal Intershop J2store Kajabi Kentico Liferay Light Speed MODX Moonfruit Moovweb MotoCMS Mozu Nation Builder NetSuite October CMS Odoo Orchard Oxatis Pagekit Pimcore Plentymarkets Radial Real Estate Webmasters SAP Hybris SharePoint Shoper Shopware Sitecore Sitefinity SoCloz Spree Commerce TYPO3 Ubercart Umbraco VTEX Webydo xt: Commerce Yahoo Small Business Zoey Zoho

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