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Mozu

Integrate LiveChat with your Mozu site and deliver continuous support. Make use of a ticket form and display it after-hours. Rest assured you won’t miss any important lead again!

About

What is Mozu?

Mozu is a cloud-based e-commerce platform that enables building responsive sites. It facilitates e-commerce activities and helps to increase sales. A drag&drop builder and a library of widgets allow arranging your shop the way you want to - upload your videos, images and customize the layout to your needs.
The solution is simple to use and equips marketers with handy, built-in e-commerce tools. Customer management lets you segment your customers for personalized marketing. It allows you to modify prices and discounts regarding customers location or engagement. What’s more, targeted offers help to build customer loyalty boost sales. Plus, with Mozu, you can access all clients information and view the history of their activity within seconds.
Product management section enables you to edit and update all your sites and brands from one place. Upload your content, determine specific categories and attributes. Thanks to an order management system, you can manage payments, orders, shipments, returns and other post-order activities.
The software helps to analyze your performance by providing sales reports.
At last, Mozu offers plenty of ready-made integrations with 3rd party solutions and an API that allow introducing more changes.

Benefits

The benefits of using LiveChat with Mozu

Lower cart abandonment

Like a superhero, LiveChat comes to the rescue and saves your carts. It lets you send visitors personalized chat invitations that encourage them to talk with you. Ask specific questions related to their website activity, offer help and guidance. Into the bargain, you can always help them to overcome encountered obstacles and complete the payment.

Delight your customers

LiveChat lets you please customers and create a unique user experience. Proactively engage visitors into a conversation and show your interest. See for yourself, that building a long-running relationship is a piece of cake when you get LiveChat support.

Answer questions about your products and services

Thanks to LiveChat, customers can contact you even if you are off. Provide continuous support via tickets and make sure customers can always find information about your offers.

Features

What useful features does LiveChat provide for Mozu users?

Organize your work

LiveChat lets you create agent accounts and assign them to different groups. Lead your customers straight to the right person and spare them waiting for adequate help. On top of that, thanks to a supervising feature, you have complete control of chats. Covertly participate in conversations and whisper advice to new agents without leaving your comfortable place!

Get social

LiveChat allows you to add social media buttons that will let customers fly right off the bat to your social media profiles. Thanks to it, you can increase the number of likes and boost your social media visibility. Gain fame just with a few clicks!

Get rid of cart abandonment

Plenty of clients are on the verge of buying when they encounter obstacles that hold them back from closing a purchase. LiveChat comes to the rescue and lets you save your sales. Place chat buttons and eye-catchers on your site to inform visitors about your presence. By sending personalized chat invitations, you can act as a real shop-assistant who delivers support and solves problems once they appear.

Support

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LiveChat also works with

Adobe Experience Manager Alfresco Blackbaud Bloomfire CleverBridge Demandware Digital River ePages Episerver Expression Engine Fast Spring Gambio Ghost IBM WebSphere Commerce IBM WebSphere Portal Intershop J2store Jive Software Kajabi Kentico Liferay Light Speed MODX Moonfruit Moovweb MotoCMS Nation Builder NetSuite October CMS Odoo Orchard Oxatis Pagekit Pimcore Plentymarkets Radial Real Estate Webmasters SAP Hybris SharePoint Shoper Shopware Sitecore Sitefinity SoCloz Spree Commerce TYPO3 Ubercart Umbraco VTEX Webydo xt: Commerce Yahoo Small Business Zoey Zoho

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