Add LiveChat to your October website to learn about customers' needs and preferences. Gather feedback using chat invitations and continuously polish your products and services using the collected feedback.
October CMS is a free, open-source platform that facilitates building sites and web applications. The solution is intended for programmers and web designers, and it aims to make developers’ work as easy as possible. The tool is based on Laravel PHP framework and provides self-hosting.
Thanks to bespoke tools, you can manage your site without mishap. The page snippets let you build sites without coding. Non-programmers can make use of a simple dashboard and the WYSIWYG editor to manage visual files or edit sites menus. The platform enables you to add new features to your site using page components (building blocks) that developers create once and you can use it anytime.
October CMS integrates with 160+ 3rd party plugins and 30+ themes that extend its functionalities. The Content Delivery Network integration will make your site much fatser. The software also lets you translate your content to multiple languages using a Translate plugin. Plus, you can create your own plugin or theme using October CMS documentation.
LiveChat use is dead-easy. The chat window is very intuitive so visitors won’t have any problems with reaching you. By applying our app, you will also facilitate work of your agents. They don’t have to go through any specialized training as everybody can perfectly master its use on his own.
You don’t need to have any coding skills to deploy LiveChat your website. Just implement a code in a proper place on your site and start benefit from using the best live chat tool.
Chat apps have become the most popular medium of communication. Thanks to LiveChat, you can adjust to ongoing changes and allow customers to contact you via an additional channel.
Collaborate on a case without leaving the application. LiveChat allows you to write internal comments seen only by agents. Thanks to them, you can help others solve problems in a timely fashion. Moreover, if a case happens to be insoluble, you can create a ticket and tag it with a specific name. You won’t forget about any outstanding case anymore. On top of that, the system keeps track of all activities related to tickets and offers thorough reports. With such knowledge, you can introduce path-breaking changes into your service.
Knowing customers’ needs may turn your business around. Thanks to LiveChat, you can easily find out what customers think about your business and services. Chat surveys allow you to ask specific questions and let customers leave their suggestions. If customers are satisfied with your assistance, they can rate you with a “thumb up” and a “thumb down” if they find it disappointing. All in all, LiveChat will help you monitor customer satisfaction and bring more pleased customers to this world.
LiveChat allows you to add social media buttons that will let customers fly right off the bat to your social media profiles. Thanks to it, you can increase the number of likes and boost your social media visibility. Gain fame just with few clicks!