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Plentymarkets

Add LiveChat to Plentymarkets and simplify your job. Take advantage of handy chat tools and reply to customer questions in the twinkling of an eye.

About

What is Plentymarkets?

Plentymarkets is an all in one, cloud-based, e-commerce ERP system that facilitates managing online stores. It lets you launch up to 30 multilingual, mobile-friendly shops and manage them from a single place. In general, the solution automates plenty of daily tasks related to managing online businesses.

The tool offers automatic synchronization of prices, stock, orders, payments as well as generates invoices or packaging labels in a snap. The system also includes CRM functionalities. It sends automatic payment or shipping notifications to clients and can create tickets from customer queries helping you not to forget about any customer question.

What’s more, Plentymarkets is a multichannel solution that lets you reach new customers on popular marketplaces (eBay, Amazon, Google, Zalando, etc.) and take advantage of plenty of plugins that extend its functionalities.

The platform comes with a communication and data management modules that help you deliver efficient customer service. Thanks to the statistics module, you can stay up to date with your performance, monitor revenue, and shopping orders. Plus, Plentymarkets POS enables you to integrate your stationary shop with an online store.

The solution supports multiple languages, currencies and shipping methods (UPS, DHL, DPD). Your customers can also choose from different payment methods (PayPal, Amazon Pay, etc.) and benefit from a smooth payment process that can be handled from every place.

Finally, a REST API lets you integrate Plentymarkets with other software and create plugins that broaden its functionalities. Plus, you can easily create custom themes and templates for shops.

Benefits

The benefits of using LiveChat with Plentymarkets

Supersize the cart value

LiveChat will provide you with helpful information about clients’ preferences. Such knowledge is the ace up your sleeve. Suggest products that meet expectations of your customers and sell more thanks to personalized offers.

Offer continuous support

LiveChat lets you kIlls two birds with one stone. You can log off the app, have a rest and still be able to serve clients. The tool enables you to display a ticket form on your page after hours. Thanks to it, visitors will be able to leave their questions and emails so you can write them back as soon as you log into LiveChat again.

Gain additional communication channel

Modern customers prefer chatting a lot more than calling. With LiveChat, you can adjust to customers’ preferences and provide instant assistance via the most convenient communication channel.

Features

What useful features does LiveChat provide for Plentymarkets users?

Promote teamwork and accelerate your service

LiveChat includes a built-in ticketing system that lets you provide much more efficient support. Thanks to internal comments, agents can collaborate on a ticket without even leaving their seat. Speed up your work with LiveChat and make people happy with the speed of light!

Trace your sales

If you integrate Plentymarkets with LiveChat, you will gain a powerful sale channel. What’s more, the application will track all your sales and help you measure the real value of chats. See which agents hold the most fruitful conversations and check how much you earn thanks to chatting. Gathered information will be available in the Archives and the Sales Tracker Report, and you can refer to it at any time of day and night.

Get rid of cart abandonment

Plenty of clients are on the verge of buying when they encounter obstacles that hold them back from closing a purchase. LiveChat comes to the rescue and lets you save your sales. Place chat buttons and eye-catchers on your site to inform visitors about your presence. By sending personalized chat invitations, you can act as a real shop-assistant who delivers support and solves problems in real time.

Support

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