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SoCloz

Take advantage of the LiveChat integration and increase sales in your SoCloz store. Proactively engage customers in conversation and help them take up purchasing-related decisions.

About

What is SoCloz?

SoCloz is a commerce, cloud-based digitalization platform. The solution helps to generate more traffic to your store, boost conversion rates and personalize the user experience. SoCloz provides integrated hardware management meaning that it works well on tablets, smartphones, scanners, payment terminals or cash drawers. Its interface was created with sales assistants with mind, and it’s very simple to use. Clerks can make use of mobile terminals that enable them to accept payments in every part of a shop. What’s more, they can access customer knowledge base and use gathered data to tailor service to meet clients’ needs. The tool facilitates the whole purchasing process. It lets customers book products online and pick them up at a preferred stationary shop in one day. Moreover, customers can buy unavailable products from shop assistants in a store using a mobile device. Currently, SoCloz supports over 15 currencies and 25 languages, which lets you operate on foreign markets. Plus, in case of any problem, the brand delivers multilingual phone support.

Benefits

The benefits of using LiveChat with SoCloz

Bump your sales up

With LiveChat, you won’t miss any potential client anymore. The application lets you approach visitors directly on your site by sending chat invitations. Help them solve their problems and advise while choosing a product. Make sure they can complete the purchasing process under your watchful eye.

Learn about clients’ needs

Thanks to post chat surveys, you can easily gather feedback from visitors. Use this knowledge to polish your products, modify your services and boost sales.

Offer continuous support

LiveChat lets you kIll two birds with one stone. You can log off the app, have a rest and still be able to serve clients. The tool enables you to display a ticket form on your page after hours. Thanks to it, visitors will be able to leave their questions and emails so you can write them back as soon as you log into LiveChat again.

Features

What useful features does LiveChat provide for SoCloz users?

Promote teamwork and accelerate your service

LiveChat includes a built-in ticketing system that lets you provide much more efficient support. Thanks to internal comments, agents can collaborate on a ticket without leaving their seats. Speed up your work with LiveChat and make people happy with the speed of light!

Trace your sales

If you integrate SoCloz with LiveChat, you will gain a powerful sale channel. What’s more, the application will track all your sales and help you measure the real value of chats. See which agents hold the most fruitful conversations and check how much you earn thanks to chatting. Gathered information will be available in the Archives and the Sales Tracker Report. You can refer to it at any time of day and night.

Get rid of cart abandonment

Plenty of clients are on the verge of buying when they encounter obstacles that hold them back from closing a purchase. LiveChat comes to the rescue and lets you save your sales. Place chat buttons and eye-catchers on your site to inform visitors about your presence. By sending personalized chat invitations, you can act as a real shop-assistant who delivers support and solves problems in real time.

Support

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