Connect LiveChat with Cx MOMENTS to quickly find about about your customer service problems. The application automatically analyzes and categorizes your customer chat transcripts and tickets, even if your agents haven't tagged them correctly. Thanks to that, you wont't have to spend ages on analyzing data. What's more, you will know what changes can help to save your time and boost customer satisfaction.
Cx MOMENTS is an AI text-analytics solution that helps to analyze and understand customer feedback. The tool comes with a text analytics engine that gives verifiable data.
The solution can show you which customer queries get the biggest live chat traffic or which pages generate the biggest number of conversations. You can find out how exactly visitors form their questions and check how your agents respond to these queries. What's more, the tool lets you learn what kind of responses work best.
In general, Cx MOMENTS helps you understand your customers and their needs. Make use of this knowledge to provide a comprehensive FAQ as well as better train your agents and chatbots.
Key Features
While many of your customers will use LiveChat, many others will also contact you via other channels. Cx MOMENTS also analyses support tickets, so you can build a single view of your customer issues across all your support channels.
Benefits
Everyone wants customers to self-serve, but putting together the right self-service content, FAQs or chatbots is a real challenge and a large investment. Cx MOMENTS helps you prioritize these plans by discovering what are the most frequent or trending issues your customers contact you about.