- Billed separately, in-app purchases
- 4099 teams are using it
- Help Desk
Build internal knowledge base for your LiveChat agents and public help center for customers.
The KnowledgeBase is one easy tool for managing and sharing your team’s internal knowledge and building a public help center for your customers. With our Knowledge Base you get: 1. Widget for chat - it provides quick access to all your help articles right in the LiveChat sidebar. Your support agents have all this knowledge at their fingertips, any time they need it. The built-in search, image support, quick 'add to reply' button, and articles auto-suggestions – all speed up your chat resolution and save you time spent switching between tabs. 2. Public Help Center - it gives your customers self-service materials so they can help themselves before starting a chat or when you're not around. It opens up a new support channel for your customers. Plus, it’s visible for the search engines and can bring new traffic to your website. 3. Customization - the Help Center aligns with your brand's style. Make it truly yours by uploading your logo, editing colors, headline, and connecting your custom domain. The Knowledge Base costs $39 / month per license. See the full feature list here: https://www.knowledgebase.ai.
See the setup instructions on how to properly configure this app with your LiveChat account.
- Widget for LiveChat
- No more jumping back and forth. Connect with LiveChat to send articles directly from KnowledgeBase to chat.
- Rich media editor
- Our rich media editor is made for do-it-yourself teams. Create engaging content, add images, videos, and GIFs as easily as it should be.
- Quick Replies
- "Add to reply" buttons are one-click buttons that insert a fragment of a text or a link to the article into the chat or ticket.
- Branded Help Center
- Build a public Help Center in minutes and give your customers faster, time-saving answers with Help Center that’s always available. On any device.
- Article management
- Keep your knowledge kitchen clean with topics, keywords, and visibility settings so everyone can easily find what they need.
- When you chat with customers, our AI will recommend the best articles based on customer questions.
- Actionable insights
- Measure the popularity and effectiveness of your content to know how you can make it better, and what you should write next. Google Analytics included.
- Improve your team’s productivity
- Give your agents a tool that fits into their workflow for efficient and smooth customer service.
- Let your customers help themselves 24/7
- By publishing help docs in one central location, you let your customers find answers themselves without the need to start a chat.
- Save time with suggested replies
- Our AI will help answer your customers’ questions by suggesting relevant articles for your team to share in chats.