See our other products: BotEngine - chatbot platform | chat.io - customer messaging platform | KnowledgeBase - help center for website

Knowledge Base Integration

by LiveChat

Knowledge Base app is the one app to manage all your knowledge. It's a single tool that will help your agents and customers at the same time.

About

What is Knowledge Base?

Knowledge Base app is the one app to manage all your knowledge. It's a single tool that will help your agents and customers at the same time.


With the Knowledge Base you get:
- the internal widget to display your help articles in the sidebar in LiveChat
- public Help Center where you can put all your help content for your customers to help themselves


The internal widget displays your help articles in the sidebar of LiveChat application so your agents can have all the knowledge at their fingerprints any time they need it.
Thanks to internal search, images support, quick 'add to reply' buttons and artificially intelligent articles' auto-suggestions, you can speed up the chat resolution time and save time on switching the tabs.


Help Center gives your customers self-service materials so they can help themselves when you're not around. What's more, it's aligned with your brand's voice & style (thanks to the customizable logo, URL, and headline), thus it opens a brand new support channel for your clients. It's visible for the search engines, so in addition, it will bring new traffic to your website.


The Smart Knowledge Base Plan costs $39 / month per license, while the free plan is free of charge for LiveChat users. The full features list per each plan can be found at Knowledge Base website

Benefits

What benefits does Knowledge Base Integration provide?

Reduce the time agents need to search for answers

Make your customer service more efficient. Provide tools for your agents to improve their productivity. Lets them resolve customers issue quickly and smoothly.

Let your customers help themselves

By publishing help docs in one central location, you give your customers opportunity to find answers without even contacting your support agents.

Save time with suggested replies

Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done.

Features

Features of Knowledge Base Integration

Internal Knowledge Widget

Connect with LiveChat to provide agents with helpful resources when they are chatting with customers.

Simple text editor

Create content effortlessly with a rich text editor that supports images, GIFs, and videos.

"Add to reply" buttons

Quick Replies are the one-click buttons that insert a fragment of a text or a public link to the article into the chat area or a ticket.

Branded Help Center

Build a public Help Center in minutes and let customers find answers to common questions, on any device.

Article management

Organize content with topics, visibility setting, and keywords so customers and agents can easily find what they need.

AI-suggestions

Let us suggest you relevant articles based on the customer’s question for faster communication.

Actionable insights (coming in mid-April)

Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.

Support

Do you have a question?

More LiveChat integrations

Start free LiveChat trial!

5-minute setup, test out the Team plan features for 30 days, no credit card required.

Rate us! Rate this chat to help us become better support. +