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Mixpanel Integration

by LiveChat

Monitor LiveChat events on your Mixpanel account. This integration allows you to store events like starting a chat, filling out a pre-chat survey and more.


What is Mixpanel?

Mixpanel is a visitor tracking analytics tool. It measures visitor engagement within site in real-time. Every movement views, shares, and purchases made by visitors are tracked. Besides tracking, this software enables you to drill-down further into your analytics and ask more specific questions about your customers. You can find out what features your users love, how to get more customers and finally, how to engage more deeply with the ones you have.


What benefits does Mixpanel Integration provide?

Combine customer data with live chat to generate a sale

Integrate Mixpanel with LiveChat to understand what led your visitor to chat. Use that knowledge to make a positive impact on your bottom line.

Reduce the time you spend collecting the customer data

With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback.

Differentiate yourself from the competition

Competitive advantage can be obtained by managing your products more efficiently and having good relationships with customers. With LiveChat, you can communicate with your customers in a channel they prefer while providing a superior customer experience.


Features of Mixpanel Integration

Record all of your LiveChat-related events

Integrate LiveChat with Mixpanel and record all of your LiveChat-related events! Keep track of every greeting, pre-chat survey and the chat itself under one and neatly organized Mixpanel dashboard.

Check with whom your customers have spoken with!

LiveChat for Mixpanel allows you to see which agent has taken care of your customer during a chat. What's more, data left by your customer in the pre-chat survey will also be attached to the Mixpanel report!

Dead-easy installation process

Usually, we do not use this phrase, but this time, when we say that the installation process is dead easy, we mean it. All that it takes is a single click of a button – that what it takes to integrate LiveChat with Mixpanel.


Do you have a question?

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