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PlayVox Integration

by PlayVox

Integrate LiveChat with PlayVox and measure the quality of your chats in enjoyable, hustle-free way.


What is PlayVox?

PlayVox is a Quality Assurance software which monitors customer service and support interactions across different communication channels. It tracks multiple ways of communications like chat, email, phone and social media. You can use personalized filters, scorecards or reports to analyze the quality of your support team's effort. PlayVox lets you also export data in CSV and Excel formats.


What benefits does PlayVox Integration provide?

Dig into the customer data to understand to provide better support

With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback.

Improve the customer experience using the chat data

Integrate LiveChat with PlayVox and analyze the information about your customers like the most popular topics discussed in a chat!

Check the performance of your team in just a few clicks

With LiveChat integration for PlayVox, it’s easy to monitor customer engagements, conduct quality control of your online conversations.


Features of PlayVox Integration

Measure the quality of your chats

Measure the quality of customers interactions across your LiveChat. Check out how well your team performs straight in PlayVox panel – automatically and without any additional actions!

Easy installation

Dedicate a few minutes of your time to PlayVox integration and save a ton of it later! After few easy steps you'll be able to automatically analyze the good, the bad and the neutral chats performed by your team. And that applies to your tickets as well!


Do you have a question?

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