At ChatOutsource, we believe in providing the best service to our clients regardless of how big their business is. Our Live Chat Support service is Affordable and has a Huge Positive Impact on bottom line of our clients. From Engaging and Tracking Visitors to Collecting Feedback and Controlling the Team of Agents; we do our best at everything.
With a team of more than 200 industry specific experienced agents, we deliver live chat support to customers of small, mid and enterprise level clients. Our agents are regarded for their high customer retention and conversion rates.
We maintain a response time of maximum 30 seconds, whereas our agents are available 24 X 7 X 365.
Our success lies in the success of our clients’ businesses. Becoming the strategic partner, we help our clients identify the opportunities in their industry and also support them to explore those opportunities resulting in their accelerated growth.
Customer service has always been the priority for our firm. Yet, as our business grew and expanded our overall customer satisfaction started to decline. Hence, after careful consideration we decided to contract our chat services to a customer service specialist firm such as Chat Outsource. Not only is their service highly economical but also all their chat agents are highly professional. It is because of their great service that our customer are happy with us again. We would highly recommend their services to every business.
As a premium holiday planning website we get a lot of customers who are looking for the best deals when it comes to luxury hotels, villas and resorts . From the very first day we have been getting great response on our website , however our cart abandoning rate was high as a lot of our potential customer would get confused and leave the website. Nevertheless, Chat Outsource had the perfect solution for us. Ever since we have hired their chat agents our cart abandoning rate has substantially reduced , thanks to their amazing 24/7 live chat service.
It has been over a year now since I have outsourced my live chat service to Chat outsource. I'm quite impressed with their overall service especially the amazing responsive time they maintain as well as customer engagement that has generated 3x times of leads from the same website traffic. Hiring live chat agents from Chat outsource have been proved as one of the best business decisions I have taken with increased ROI that everyone wants to achieve.
The Chat Outsource Company has been outstanding in terms of engaging visitors to my website. Their dedicated team of professionals know how to instigate buyers towards our products which not only generate new leads but also convert them to paid customers. I owe majority of our incremental sales to them and they turned out to be a great asset to my company.