Greechat is part of the Area Ten group of companies, a leading marketing technology and services organisation headquartered in Sydney, Australia that services large corporates to Start-ups both domestically and internationally. The creation of Greechat came about when we realised that the self-service model most websites provide nowadays is not suitable for a large portion of the population and was the key inhibitor to engagement and conversions for our clients.
This becomes clearer when we uncovered through our research and running live chat programmes across a diverse range of industries:
* 70% of queries we answer are based on information that's clearly on the site = visitors don't read your website; they browse it superficially irrespective of the quality of the design. They need something more to engage them.
* 40% of traffic is typically after hours = even if the business offers call or email support it's typically not available for 40% of visitors.
Through constant testing we developed a process that systematically delivers maximum results for minimal effort from the client.
The only way to deliver this is to provide a fully-managed end-to-end service which addresses all the issues that have arisen for businesses that have tried live chat either internally or through other third parties.
Unlike other options on the market we provide a proprietary technology and optimisation management layer on top of just live chat agents to make sure that all learnings are captured and systemised to deliver a progressively better experience which turns customer service into customer conversions.