GQ and the LTVplus team have been awesome to work with. We had some hesitations about outsourcing our customer service but GQ help overcome those concerns by being incredibly responsive and is always willing to go the extra mile to get things done. I'd definitely recommend them to anyone looking for a managed customer care solution.
I was hesitant to use an outsourced live chat agent service on our site. But the results from LTVplus speak for themselves. Our e-commerce conversion rate is 11x higher when a person completes a chat vs an average website visitor. My only regret is not using LTVplus sooner on our site.