The Chat Shop

The Chat Shop

99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.
The Chat Shop

99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.

Live chat outsourcing and consulting from the #1 rated LiveChat Expert. We’re data-driven digital marketers with the passion, people and processes to make a tangible change to your business.

We deliver a 99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.

If you want your website to deliver more sales, you need to chat to us. We analyse visitor behaviour to create timely interactions that, combined with the right conversation, bridge the gap between interested, ideal customer and a lead for the sales team.

Want to make your customers smile? We’re here to provide you with a team of experts in chat and email support so you have one less thing to worry about. Customer service can be a brand builder. We’re here to help you build it.

We're the live chat experts. From consulting to UK and US based live chat outsourcing. Our services allow you to partner with the best people in the market.

Testimonials

Clare Hindle wrote 9 months ago:

Chat shop has been incredibly valuable to our company offering, providing enhanced support and an extra layer of fast, effective and efficient customer service which supports our existing customer service platform, and adds another dimension to our business. They respond to customers quickly and politely, feeding back the information in a timely and organised manner. Very impressed and would recommend them to other company's thinking of offering online chat facility, it has grown the business and expanded our reach of customer base and leads.

Annabel wrote 10 months ago:

The Chat Shop is a true extended member of our team. Proactive, professional, reliable and friendly: their added value to our lead generation process is significant and much appreciated!

Steve Lowe wrote 10 months ago:

The set up & integration of live chat from the team at “ChatShop” went very smoothly, they have supported our needs very thoroughly and the account support has been excellent, clear & concise and always in a friendly helpful manner. The results we have generated have assisted our lead nurture process with some very positive results. We would certainly recommend Chat Shop when considering a live chat solution.

Igor Credali wrote 10 months ago:

Great Company to work with, very proactive and open to customizing their solutions to your needs.

Scott Charitar wrote 10 months ago:

Chat Shop has been great with helping us to connect with clients outside of our regular chat hours. Flexible, convenient and always accessible when needed.

Ryan Sandrik wrote 10 months ago:

The Chat Shop offers great service. They are very responsive with customers and pass great information on to our staff. They are very friendly and do a great job.

Faye Connell wrote 10 months ago:

Deeply grateful for Live Chat and the effort they put in to look after our clients when no one else is available

Catherine Thomas wrote 10 months ago:

The Chat Shop team have provided an excellent end to end service both in terms of initial consultancy to help us find the best solution and price package, through to integration with our technology, team training, ongoing collaboration and regular reporting. I have no hesitation in recommending The Chat Shop and they would be my preferred choice in the future

Victoria Blanks wrote 10 months ago:

The ChatShop have been a great, flexible partner to work with over the past 2-3 years since setting up our live chat strategy for our website - focused on both existing customer support and new business lead generation. Our Account Management team have always been quick to respond to our changing needs or requirements - whether that be refining scripts or processes, changing the chat interface, or reporting on activity. I would recommend the ChatShop to other businesses looking for a live chat solution for their website.

Karl Sell wrote 10 months ago:

I am very pleased with the level of service that the Chat Shop provide.

Samantha Rougeux wrote 10 months ago:

I have been very satisfied with The Chat Shop's service and would definitely recommend them. They use a very robust knowledge base to make sure their agents know as much as possible about your business. Chats with our customers are always extremely professional and very friendly.

Ed Goldswain wrote 10 months ago:

Great service offered by chat shop - they go to great lengths to understand our product, and are very responsive when it comes to response tweaks or questions to our account manager

Jessica wrote 10 months ago:

I am happy with the service The Chat Shop provides. They are able to grasp our company ethos/values and convey that to the customer effectively.

Gary Ingram wrote 10 months ago:

Love working with The Chat Shop and have complete confidence when leaving our web visitors in their hands.

Kendall wrote about 2 years ago:

The Chat Shop has been amazing, truly a team of professionals!They have become a great asset to our website! Their charisma towards our customers makes me happy to have them on our team. As a watch company there is not always one answer to a problem, there is a good amount of a grey area, but they take this in stride!

Rob Buckland wrote about 2 years ago:

We have been working with The Chat Shop for over a year now. Prior to them coming on board we were managing this in house and not too effectively. They took the time to understand our business and design a conversation structure and lead format that works for us and our customers. We review the process on a regular basis, and they're always happy to make adjustments and make any recommendations. Highly recommended!

Daniel Kamen wrote about 2 years ago:

Our organization sells high-end Italian design lighting. Not only did TCS take the time to understand the nuances of our products (a complex task), but to be on brand was a concern when we were considering using a partner. A big component of their success was the extremely high level of customer service from their team, meetings with us, analytics, feedback, etc. I am happy to say not only was The Chat Shop able to do all this, they also hit the ROI goal we had in place for them sealing the deal that they will be a continued and long-standing partners of ours.

Sarah Taylor wrote about 2 years ago:

We have worked with The Chat Shop for over a year now (lead gen) and have been really impressed with the service provided. The team are attentive and professional and always go the extra mile. Would recommend to anyone who is looking for a fully managed chat solution,

Andrew wrote about 2 years ago:

The Chat Shop has played an integral role in our business growth for a number of years. Agents are clearly passionate, our Account Manager embraces our business processes and concept and the whole service clearly makes an impact positively on our revenue. Highly recommended

Phil Swanson wrote about 2 years ago:

The Chat Shop have been a pleasure to work with, and most importantly we've had significant ROI from using their service. I was initially concerned that their agents would be able to articulate what we do. But they can and they do. Overall we've had more leads generated from our marketing.

John wrote over 2 years ago:

We've been working with The Chat Shop for over a year and the results have been absolutely amazing! We worked with another company prior to The Chat Shop and the level of accountability, process and service we've gained through The Chat Shop has been a game changer for us. With The Chat Shop we have a true partner who is aligned with our goals. If you are looking for a highly skilled organization that is a collaborative partner, you have found them. Highly recommended!

Erin wrote over 2 years ago:

Our organization has been using Chat Shop for about a year now to field questions on our website during times that one of our own employees are not scheduled. They have been reliable and extremely communicative with our organization! Thumbs up :)

Steven Cairns wrote over 2 years ago:

We have been using The Chat Shop for over a year now for our call answering business Virtual VIP. Whilst we are busy taking calls for clients, The Chat Shop helps us chat with prospective clients from our website - pointing them in the right direction and capturing any new leads for follow up. The agents have great personality and are a cut above. Overall we have been delighted with the service from the team.

Adele Hamer wrote over 2 years ago:

The Chat Shop provides a valuable tool to any online business. Very impressed with the speed at which chats are answered and the professional yet personal touch with which they approach each chat.

Hugo Clarke wrote over 2 years ago:

We've been working with The Chat Shop since September. We didn't really have much in the way of expectations as this was a new idea. With The Chat Shop's expert help everything was soon up and running and showing a positive result, even in the first month. I would certainly recommend The Chat Shop

Goutham Bhadri wrote over 2 years ago:

The Chat Shop Team are excellent and have helped our clients generate quality leads whilst filtering out time wasters. They are customer focused, clever with their approach and come highly recommended.

George wrote over 2 years ago:

Woking with The Chat Shop has been nothing less than a pleasure. Their service is top notch and very professional and friendly. They represent our business to the highest standard and are always looking to improve. Looking forward to our continued relationship

Costas Vasiliou wrote over 2 years ago:

We've been working with The Chat Shop for six months and the results to our inbound leads are amazing. Their methodology for delivering value is great and from day one, we were able to see how knowledgable they are around SaaS as well as how professional they are during the implementation and the ongoing support. I would highly recommend them for any company that would like to increase their inbounds leads and convert them to quality opportunities.

Laura Needham wrote over 2 years ago:

We have been working with the Chat Shop for around 2 months now. I have found them to be really approachable, efficient and knowledgeable. They're a young team with a 'can do' attitude who provide strategic advice and expertise to continuously get better results. Would definitely recommend.

Sadie Crabtree wrote over 3 years ago:

We used The Chat Shop to make our specialist nurse helpline service available on our website through instant text chat. I highly recommend them for advice, installation, customisation and training on the LiveChat platform. They know the platform and were fast, responsive, and flexible.

Francis de la Cruz wrote over 3 years ago:

The Chat Shop has been my partner for over the year and they have increased my leads tenfold. I am very appreciative of the courtesy and professionalism each of the agents assigned to my account bring, reflecting positively on me and my business. They have delighted my customers and they are a resource that is proving integral to my overall marketing strategy. Many thanks to the team.

Steve wrote over 3 years ago:

Great company and great people. They have helped train the team and get the most out of the chat system. Inbounds have increased and process has improved. The product itself is very easy to use. A brilliant service end to end.

Tom Boswell wrote over 3 years ago:

The Chat Shop provide BFI Player with a great, live customer support service. Their agents offer friendly and knowledgeable assistance to our customers. They have an excellent understanding of our service, and requirements. Would recommend highly.

Christos Orthodoxou wrote over 3 years ago:

We always turn to The Chat Shop for advice and they never fail to deliver. They take the time to fully understand our challenges and always go above and beyond with suggestions, tips and ideas to ensure we are able to deliver our work.

Hemanshu Malaviya wrote over 3 years ago:

The staff at The Chat Shop are great, knowledgeable, friendly and always willing to help. They understand our needs,I find them helpful, easy to contact, and responsive. They are good at what they do!

Simon Russell wrote over 3 years ago:

What an amazing bunch - they took the time to get to know our product, they genuinely care. Since using the service, we've seen a rise in direct bookings. The chat agents have integrated so well that we consider them part of the team.

Laura Yates wrote over 3 years ago:

I can't speak highly enough of the LiveChat support and our customers regularly leave them fantastic reviews. Every team member is thorough, great to work with and always keen to offer the best service possible. Keep up the great work guys!

Alexandra Fox wrote over 3 years ago:

The Chat Shop provide us with excellent customer service. They’ve taken the time to fully understand our brand values and their technical knowledge of our product is invaluable. An all round good experience.

David Leighton wrote over 3 years ago:

Fantastic level of customer support. We have used LiveChat on our website now for 2 years with great success. The amount of positive customer feedback we get is fantastic. 24 hour customer service cannot be beaten. Plus it generates significant leads to our customers every day. Great work !
We are based in United Kingdom and we speak with our clients in English
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