The Chat Shop

99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.

About Company

Live chat outsourcing and consulting from the #1 rated LiveChat Expert. We’re data-driven digital marketers with the passion, people and processes to make a tangible change to your business.

We deliver a 99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.

If you want your website to deliver more sales, you need to chat to us. We analyse visitor behaviour to create timely interactions that, combined with the right conversation, bridge the gap between interested, ideal customer and a lead for the sales team.

Want to make your customers smile? We’re here to provide you with a team of experts in chat and email support so you have one less thing to worry about. Customer service can be a brand builder. We’re here to help you build it.

We're the live chat experts. From consulting to UK and US based live chat outsourcing. Our services allow you to partner with the best people in the market.

Hire us for

  • API and Integrations
  • Chat customization
  • Chat strategy consultancy
  • Customer service trainings
  • Lead generation
  • LiveChat implementation
  • Outsourcing customer service

We are based in

United Kingdom

Find us at


Chat shop has been incredibly valuable to our company offering, providing enhanced support and an extra layer of fast, effective and efficient customer service which supports our existing customer service platform, and adds another dimension to our business. They respond to customers quickly and politely, feeding back the information in a timely and organised manner. Very impressed and would recommend them to other company's thinking of offering online chat facility, it has grown the business and expanded our reach of customer base and leads.

Clare Hindle, 3/7/2019

The Chat Shop is a true extended member of our team. Proactive, professional, reliable and friendly: their added value to our lead generation process is significant and much appreciated!

Annabel, 3/1/2019

The set up & integration of live chat from the team at “ChatShop” went very smoothly, they have supported our needs very thoroughly and the account support has been excellent, clear & concise and always in a friendly helpful manner. The results we have generated have assisted our lead nurture process with some very positive results. We would certainly recommend Chat Shop when considering a live chat solution.

Steve Lowe, 2/20/2019

Great Company to work with, very proactive and open to customizing their solutions to your needs.

Igor Credali, 2/20/2019

Contact The Chat Shop now!