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Agent Training - Beginner
Having LiveChat is one thing. Having a great LiveChat experience all comes down to your agent team. This 1 hour Beginner Agent Training introduces your team to LiveChat software and best practice. We train your agents to navigate and use the LiveChat system, make the most of its features and provide the best customer experience (copied straight from The Chat Shop's in-house, award-winning methodologies).
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Agent Training - Intermediate
Sales and support agent training for aspirational teams who want to perform better on LiveChat. Intermediate Agent Training takes real learnings from The Chat Shop's award-winning services to generate leads, close sales and boost CSAT with LiveChat. This 4 hour training upskills your team through analysis of business goals, brand promises, and agents can build, monitor and deliver on these as chat agents.
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LiveChat Setup Done for You
We’ll have you chatting with your prospects, customers and site visitors in minutes with end to end LiveChat setup from account creation to launch. We create your LiveChat account, install the software on your site and custom brand your widget. Start your LiveChat journey with expert setup. No developer time needed.
We picked some apps for you
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Calendly

Free

Booking system integrated with chat on your website

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Dropbox

Free

Share files with your visitors on chat.

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Quick Notes

Free

Take notes about recurring Customers or possible leads. Collaborate with other Agents.

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Product Cards

Free

Beautiful product recommendations connected with your store's inventory and available directly in the chat window.

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MailChimp

Free

Grow your newsletter subscriber base and make it easy to follow up after a chat.

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ChatBot

Free

Integrate LiveChat with ChatBot to get a customer service chat bot!

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Pipedrive

Free

Manage your Persons straight from the chat.

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Salesforce

Free

Send contacts, leads and cases form LiveChat to Salesforce.

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KnowledgeBase

Free

Build internal knowledge base for your LiveChat agents and public help center for customers.

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WordPress

Free

Chat with website visitors and increase customer satisfaction.

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Facebook Messenger

Free

Integrate your LiveChat with Facebook Messenger and have your Facebook and website communication in one place - for free.

Analytics

Google Analytics, Chat Translator

Monitor website traffic, measure info on visitor engagement, and track LiveChat-related events. Leverage your business by making effective use of marketing data.

Analytics

CMS Integrations

WHMCS, WordPress

A wide range of LiveChat integrations with various CMS's. Choose the right integration, and enjoy having LiveChat on your website!

CMS Integrations

E-commerce

BigCommerce, Shopify

Coming forward to e-commerce business owners, we gathered a whole collection of LiveChat integrations dedicated to online sale platforms.

E-commerce

Email Marketing

MailChimp, ActiveCampaign

Integrate LiveChat with email marketing software, and include your visitors in your future email campaigns.

Email Marketing

CRM Connectors

Salesforce, Salesforce

Connect your LiveChat customers with the CRM of your choice. Keep your customer's data synced at all times.

CRM Connectors

Help Desk

KnowledgeBase, Zendesk

Keep all your communication in one place by integrating LiveChat with your favorite help desk software. Save chats as tickets and much more!

Help Desk
Connecting LiveChat with Developers
LiveChat simply works with +170 servicesPower up your workflow with apps and services.
Start a free LiveChat trial!5-minute setup, test out the Team plan features for 14 days, no credit card required.
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LiveChat – customer service for business: best live chat software to increase sales · Free live chat trial · Comes with built-in help desk software.