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Hi,
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Customer service position requires a positive attitude, analytical thinking and communication skills. On the top of that, there’s an empathy, a must-have skill of all the support heroes. Sounds tough to train people like that? Not with us! |
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Let’s build the customer service dream team together, shall we?
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We’ll share tips on how to go about new agent onboarding, including the proper welcome, the training materials and tools you should use to help your new agent become a support hero your customers deserve.
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As always, we’re all yours during Q&A session. Hit us with your questions live!
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Join us at 9:00am PST on Tuesday, 28th February 2017.
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So you think you’re a pro when it comes to customer service? What a better way to check your skills than through a customer service quiz?
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Test your attitude, analytical thinking, communication and technical skills. Find out if you’re a Customer Service Rookie, a Support Adept or a true Support Hero.
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PS There’s a surprise waiting for you, after the end of the quiz!
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What is your approach to customer service training? Do you prefer the classroom approach or would you rather throw your agents in at the deep end?
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Learn about ways of organizing your customer service training and remember: without the proper training, you can’t expect good customer service results!
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After training your agents, the only thing left to do is to see how satisfied with the service your customers are. Use our post-chat survey to gather a detailed feedback about your support heroes!
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See which agents get the most love from your customers and who need to step up their game.
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Let our agents tell you why it’s worth it and how to set it up.
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