Willingness to help is in the customer service agents’ blood. They don’t mind answering tons of customers’ questions each day.
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Let Your Customers Help Themselves
Hello,
Willingness to help is in the customer service agents’ blood. They don’t mind answering tons of customers’ questions each day.
But what if most of the questions are the same? Well, then your agents’ job becomes monotone. And you don’t want to see your SupportHeroes become bored, right? It might put to sleep their super powers. And let’s agree – they need them to solve more complicated issues.
What you can do is to give customers answers before they even ask the question. In other words, let your customers help themselves!
Olga Kolodynska
A Complete Guide to Self-Service Materials
A Complete Guide to Self-Service Materials
Self-service is the most efficient form of customer service.
Read the ebook that we’ve created along with our friends from iLos and The Chat Shop and learn how to create a helpful knowledge base from scratch.
Listen to our Podcast
Listen to our Podcast
Did you know LiveChat has a Podcast now? It turns out that Justyna, our Content Writer, is as great at making interviews as she is at writing.
Listen to the new episode of Business Sidekick and find out how we’ve created a knowledge base at LiveChat.
Create a Knowledge Base
Create a Knowledge Base
If you don’t have time to read the whole ebook right now, take a look at our blog post.
It contains a compilation of advices about creating a knowledge base, just in a shorter form. (Pssst… I’ve heard it’s one of Jacob’s best articles).
Write a Knowledge Base Article
Write a Knowledge Base Article
Once you’ve decided to create a knowledge base, you need to fill it with articles.
Learn how to write kick-ass knowledge base articles that will clearly explain to your customers how something can be done, either on your website or with your product.
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