LiveChat
From Basic Chat Features to Support Heroes
Hello,
This month we want to introduce you to a brand new video series: LiveChat Tips!! Let’s dive into the app together and see how you can improve your Customer Service.
You can also check a refreshed integration with Volusion V2 and the new success story from AWeber, a provider of a simple and personal email marketing software. Enjoy the newsletter!
Olga Kolodynska
Content Writer
Olga Kolodynska

LiveChat Tips Series on YouTube
LiveChat Tips Series on YouTube
What can you do in 30 seconds? You can change your profile picture on Facebook or… you can watch LiveChat Tips and improve the performance of your Customer Service!
Our Video Tips provide a quick explanation of the most popular features, based on real-life examples. Learn more about eye-catchers, canned responses, agent priorities and more!

Say “Hi” to the Volusion V2 Integration
Say “Hi” to the Volusion V2 Integration
Whether you already code like a pro or just getting started, Volusion gives you the option to build the ecommerce website that you’ve always wanted.
We’re proud to be Volusion’s official LiveChat partner. But what’s in there for you?
Once LiveChat is integrated with Volusion, you can locate, convert and retain your top buyers. By offering real-time help, you can not only secure more sales but also achieve a higher customer satisfaction!

Aweber Reaches 95% of Customer Satisfaction
Aweber Reaches 95% of Customer Satisfaction
Aweber, email marketing software, reduced the number of phones and emails and trusted LiveChat as a main form of communication with their customers.
Customers’ behaviour indicated that “live chat” was becoming a preferred method of support, and Aweber decided to deliver. With LiveChat, they can now brag about 95% customer satisfaction. Wow! Curious about how they got there?
Agent App Widgets
Last time, some of you shared the app ideas with us. Many developers raised to the challenge and created suggested apps. Now, we’re bringing them to you! Ready to explore?
Jacob Arent
Developer Relations at LiveChat
Jacob Arent

EPISODE #6
New apps in the Marketplace
LiveChat Tips Series on YouTube
1-2-3 Emotions – Chatting with someone can sometimes get you lost in emotions.
1-2-3 Emotions helps you figure out the emotional state of your client. It detects emotions such as fear, anger, joy or sadness, and it can also recognize personality traits and political views.
Customer Notes – With this simple app, you can leave any memo about your customer and have it available right in the Agent App widget.
Twilio – thanks to this integration, you can send SMS messages to your clients from within your Agent App. Reach out to your customers wherever they are!
If you wish to integrate LiveChat with channels like WhatsApp, Instagram or any other out there, make sure to vote for your personal favourite. To do that, visit the Upcoming channels section!
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