No matter if your customer service team consists of 2 or 22 people, you can always try something new to make their work more efficient.
This month, we want to show you the new Tickets view, that lets your agents focus on solving cases (not just clicking through them). We’ll help you build your first chatbot (it’s about time!) and measure its performance. We’ll also explain how to better organize your team’s work on chat and in the office.
Enjoy and reach out to us in case of any questions!