See how you can track and analyze customer service metrics in LiveChat.
Put your LiveChat
data to work
Hi,
LiveChat gives you a metric ton of customer service data. You just need to learn how to use it.
If you don’t like to waste good opportunities, you should use the data to make your customer service more efficient and to turn more visitors into customers.
Below, I’ve listed several materials and integrations that will get you started with LiveChat analytics. See how you can use them to get more data from your LiveChat.
Jacob Firuta
Customer Success Manager, LiveChat
Data driven support management
Data-Driven Support Management
Your first stop at LiveChat analytics. This ebook will show you what metrics you should measure to make your customer service efficient.
(it’s mobile friendly)
New integrations
LiveChat Integrations: Kissmetrics and Mixpanel
New additions to the analytics toolset of LiveChat. Track and analyze LiveChat events on your website and get more information about your customer service.
(it’s mobile friendly)
Webinar: Turning data into satisfaction
Webinar: Turning data into satisfaction
If you are more of a visual learner, we have a webinar on analytics ready. This two-part guide will show you the ins and outs of LiveChat analytics and tell you how you can use it for your business.
More visitor information in the Archives
More visitor information in the Archives
You can get more data about the people who chatted with you using the Archives. Each conversation includes the visitor’s location, information about the referrer and the page where the chat started. See for yourself in the Archives!
Increasing customer engagement using Google Analytics
LiveChat: Increasing customer engagement using Google Analytics
See how to use LiveChat with the most popular analytics tool of our time. This article will show you how to measure and improve your visitors’ on-site engagement using Google Analytics and LiveChat.
(it’s mobile friendly)
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