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Hi, |
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LiveChat gives you a metric ton of customer service data. You just need to learn how to use it. |
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If you don’t like to waste good opportunities, you should use the data to make your customer service more efficient and to turn more visitors into customers. |
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Below, I’ve listed several materials and integrations that will get you started with LiveChat analytics. See how you can use them to get more data from your LiveChat. |
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Jacob Firuta |
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Customer Success Manager, LiveChat |
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Data-Driven Support Management |
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Your first stop at LiveChat analytics. This ebook will show you what metrics you should measure to make your customer service efficient. |
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(it’s mobile friendly) |
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New integrations |
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New additions to the analytics toolset of LiveChat. Track and analyze LiveChat events on your website and get more information about your customer service. |
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(it’s mobile friendly) |
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Webinar: Turning data into satisfaction |
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If you are more of a visual learner, we have a webinar on analytics ready. This two-part guide will show you the ins and outs of LiveChat analytics and tell you how you can use it for your business. |
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More visitor information in the Archives |
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You can get more data about the people who chatted with you using the Archives. Each conversation includes the visitor’s location, information about the referrer and the page where the chat started. See for yourself in the Archives! |
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Increasing customer engagement using Google Analytics |
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See how to use LiveChat with the most popular analytics tool of our time. This article will show you how to measure and improve your visitors’ on-site engagement using Google Analytics and LiveChat. |
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(it’s mobile friendly) |
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