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Sharing Knowledge with Customers
Hi,
Have you ever wondered what’s the point of possessing knowledge if people are not willing to share it? It surely is good to know a lot, but it’s better if other people can benefit from it as well! And by other people, we have your customers in mind.
At LiveChat we do our best to share what we know through blog posts, videos and webinars… with you. Now, we want to encourage you to do the same!
Olga Rogacka
Content Writer
Olga Rogacka

Knowledge Base for LiveChat – Quick Video
Knowledge Base for LiveChat – Quick Video
LiveChat’s Knowledge Base is a simple yet powerful tool that allows you to build both, an internal database for your agents and an external public Help Center for customers.
While chatting, agents can have important data at their fingertips, inside the LiveChat application. See how it works in practice!

LiveChat and BigCommerce Webinar
LiveChat and
BigCommerce Webinar
During November and December, the average ecommerce business sees a 9.8% increase in the number of chats, as compared with the rest of the year. Learn how to use this opportunity to boost your sales!
LiveChat and BigCommerce Webinar: September 27 at 9:00 am PDT
Find out how LiveChat and BigCommerce work together to improve conversion rates, how agents handle chats and which features they use the most. The webinar ends with Q&A, so you will have the chance to ask what you’ve always wanted!

SmugMug – How They Reached 94% of Customer Satisfaction
SmugMug – How They Reached 94% of Customer Satisfaction
SmugMug is a platform for photographers made by photographers. SmugMug’s story is about the challenge that they faced with communication, how exactly they used LiveChat as a solution and the results they achieved.
Reading about others’ experience can teach you about customer service practices as well.
Agent App Widgets
“It is a capital mistake to theorize before one has data” – said Sherlock Holmes – “Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.”. How true it is when it comes to business?
Filip Jaskolski
Head of Developers Program
Filip Jaskolski

EPISODE #8
It’s the data we trust
It’s the data we trust
How many times we make a decision not knowing all the facts? Collecting and analysing data is an obvious struggle for every marketing specialist or customer service representative.
LiveChat offers wide variety of tools to help you with that. Let’s start with a must-have: to track your visitors chatting activity, install Google Analytics integration. To gather additional data, you can check out our Mixpanel and Kissmetrics integrations as well!
If you need a wider access to the LiveChat’s data, go see our Reports API. With just a few lines of code, you can easily pull any information from your account on how your team performs!.
P.S.: If you think that LiveChat reporting misses essential metrics, ping me on Twitter – I’ll be more than happy to learn more about your use case!
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