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                      Categorize your chats
                      and tickets using Tags
 
Assign case-specific tags to your chats to quickly locate similar cases later on. Tagging your tickets will help you manage issues of the same type.
 
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In other news…
 
Credit card masking
You can now mask all credit card numbers in chats and archives. This will allow you to comply with various security standards, for example PCI DSS. Enable credit card masking (Enterprise plan only).
 
Pending tickets follow-ups
To help you with pending tickets, an automatic reminder will be sent after three days of requester’s inactivity. After seven days, the requester will be automatically notified that the ticket has been marked as resolved.
 
Updated sound notifications
With the new notifications for various chat events, you will be able to instantly recognize when you get a new chat, when there is a visitor waiting in the queue and more.
 
 
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