For big and small companies

5 minute installation · Try Team plan features for 14 days · No credit card required

Unlimited agent accounts

Create as many agent accounts as you need. You only pay for agents logged in to LiveChat at the same time.

60-day chat history

Your chats will be stored in the archives for 60 days.

Basic widget customization

Customization is limited to changing the theme and colors of the chat widget.

Ticketing system

Built-in ticketing system that will allow you to create, manage, and track tougher cases. You can also use it to handle emails and messages left when your LiveChat is offline.

Data security

Secure 256-bit SSL encryption for website visitors and agents con- necting to your LiveChat.
See all features

Unlimited agent accounts

Create as many agent accounts as you need. You only pay for agents logged in to LiveChat at the same time.

Unlimited chat history

All your chats will be stored in the archives.

Full widget customization

Full customization, including changing the theme, colors, visibility, and position of the chat widget. You can also edit displayed messages and the chat logo.

Ticketing system

Built-in ticketing system that will allow you to create, manage, and track tougher cases. You can also use it to handle emails and messages left when your LiveChat is offline.

Data security

Secure 256-bit SSL encryption for website visitors and agents con- necting to your LiveChat.

Basic reporting

Chat and ticket reports plus a daily recap of your account activity.

Agent groups

You can divide your LiveChat by department. This way, you can route chats to the right agents.

Multiple brandings

You can put LiveChat on multiple websites. Each implementation can be customized separately.
See all features

Unlimited agent accounts

Create as many agent accounts as you need. You only pay for agents logged in to LiveChat at the same time.

Unlimited chat history

All your chats will be stored in the archives.

Full widget customization

Full customization, including changing the theme, colors, visibility, and position of the chat widget. You can also edit displayed messages and the chat logo.

Ticketing system

Built-in ticketing system that will allow you to create, manage, and track tougher cases. You can also use it to handle emails and messages left when your LiveChat is offline.

Data security

Secure 256-bit SSL encryption for website visitors and agents con- necting to your LiveChat.

Advanced reporting

Full suite of chats, tickets, staffing and response times reports. On-demand reporting capability, which allows you to generate scheduled or one-time reports.

Agent groups

You can divide your LiveChat by department. This way, you can route chats to the right agents.

Multiple brandings

You can put LiveChat on multiple websites. Each implementation can be customized separately.

Staffing prediction

A report that will tell you how many agents you will need to cover your changing chat volume.

Work scheduler

Configure the working hours for your agents to ensure smooth transitions between shifts.
See all features

Enterprise

Fortune 500 companies

LiveChat pricing plans Contact us

individual contract
with annual billing

Unlimited agent accounts

Create as many agent accounts as you need. You only pay for agents logged in to LiveChat at the same time.

Unlimited chat history

All your chats will be stored in the archives.

Full widget customization

Full customization, including changing the theme, colors, visibility, and position of the chat widget. You can also edit displayed messages and the chat logo.

Ticketing system

Built-in ticketing system that will allow you to create, manage, and track tougher cases. You can also use it to handle emails and messages left when your LiveChat is offline.

Data security

Secure 256-bit SSL encryption for website visitors and agents con- necting to your LiveChat.

Advanced reporting

Full suite of chats, tickets, staffing and response times reports. On-demand reporting capability, which allows you to generate scheduled or one-time reports.

Agent groups

You can divide your LiveChat by department. This way, you can route chats to the right agents.

Multiple brandings

You can put LiveChat on multiple websites. Each implementation can be customized separately.

Staffing prediction

A report that will tell you how many agents you will need to cover your changing chat volume.

Work scheduler

Configure the working hours for your agents to ensure smooth transitions between shifts.

Dedicated acc. manager

You will be assigned a dedicated account manager who will help you with everything from set up through advanced use to getting the most of your LiveChat.

Product training

Training session that will teach your agents how to effectively use LiveChat for sales and support. This training will give you the know-how necessary to run a successful LiveChat implementation.

Software engineer support​

Our software engineers will assist you with custom implementations and integrating LiveChat with your existing software environment.

Security assistance

Our specialists will be ready to advise on the best practices in terms of LiveChat security inside your premise.

Single Sign-On (SSO)

LiveChat is ready for integration with enterprise-grade or cloud SSO solutions (based on SAML 2.0).
See all features

Trusted by 28,000+ companies worldwide

These brands already use LiveChat

Compare LiveChat plans

Discover the differences of each individual plan and learn more about our product

Starter

Team

Business

Enterprise

Pricing (all prices in USD)

Price / month (billed annually)

$16 per seat

$33 per seat

$50 per seat

Price / month (billed monthly)

$19 per seat

$39 per seat

$59 per seat

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Chat and monitoring

Applications A number of applications for web, desktop and mobile. Check out our product page for more info on applications.

Canned responses With canned responses, you can recall pre-made messages with short tags and send them during chats.

Pre-chat & post-chat surveys Gather valuable information at the beginning and at the end of each chat.

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Ticket form Receive messages left on your LiveChat after hours as tickets.

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Agent rating Your visitors have the option to rate the agent that chatted with them.

Customer details Detailed information on your customers including name, e-mail, location, currently viewed page and more.

Multiple website support You can place your live chat on multiple websites with no additional charge.

Customers tracking The number of visitors you can monitor on your live chat at any given time.

up to 100
up to 400
1000
1000

Transfers Agents can transfer an ongoing chat to other agents when in a pinch or when expert advice is needed.

Chat tagging Assign case-specific tags to chats and easily locate them in your Archives later.

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File sharing Share marketing materials, tutorials and other files with your website visitors over chat. You can also receive files from visitors.

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Smart chat routing Intelligent chat distribution between available agents.

Manual chat routing All visitors accessing your chat will enter queue. Chats can be then picked up manually by agents.

Work scheduler Set the working hours for your agents to ensure smooth transitions between shifts.

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Ticketing system

Ticket management Assign tickets to agents, keep track of the ongoing cases using the informative dashboard.

Tickets from chat Create tickets during chats with customers and from archived conversations.

Tickets from email Forward emails to your LiveChat as tickets to handle your support in one place.

After-hours ticket form Messages left when you are offline will be automatically saved as tickets.

Ticket tagging Group similar cases together and manage them more easily by tagging your tickets.

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Automated follow-ups To help you deal with pending tickets, a reminder is sent to the requester after 3 days of inactivity. After 7 days, the requester is notified that the ticket has been marked as resolved.

Stats and reports

Daily Summary A summary of agent's activities that shows how well he or she is doing while chatting.

LiveChat Dashboard A rundown on the most important metrics from your LiveChat.

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Accessing reports via API Use LiveChat API to pull valuable information regarding your implementation.

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Basic chat statistics Essential information regarding your live chat like number of chats, availability and visitor satisfaction.

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Ticket statistics Measure the effectiveness of your helpdesk and get a clear picture about your tickets.

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Tag-based reports You can filter your chat and ticket reports to display data for a particular tag only.

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Interactive reports You can click on datapoints in various reports to bring up related chats or tickets.

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Group statistics Filter your statistics by specific agent groups to see how particular departments are doing.

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Staffing prediction See how many agents you will need to efficiently staff your chat. Using past data, this report will estimate the optimal number of agents required to handle all your chats.

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Agent activity This report lets you know when your agents were available for chats during a particular day. The report keeps track of agents' statuses and shows a graphical representation of their activity.

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On-demand reporting You can receive scheduled reports that would cover a particular aspect of your solution. The reports can be provided in CSV, TSV, XLS and other formats.

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First response time This report provides information on the average amount of time it takes for an agent to reply to a new chat.

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Average response time See how long it takes for your agents to reply to a message in an ongoing chat. This report is a good indication of the efficiency of your customer service representatives.

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Ecommerce

Goals Set up business goals you want to reach over chat, like making a sale or signing up a new customer, and see how many conversations end up with them.

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Sales tracker The Sales tracker will add order information and value to a chat whenever it leads to a sale. This way you can measure how much value you’re getting out of LiveChat by going over chat Archives or the Sales Tracker report.

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Engagement

Automated greetings Your online visitors can receive automatic chat greetings that will start a chat with an agent.

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Proactive chats Make the first move and initiate a chat with a website visitor yourself.

Mobile chat window Your customer can seamlessly chat with you on their mobile devices.

Eye-catcher Get more chats by drawing your visitors' attention to your chat window with a colorful eye-catcher.

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Efficiency data Information on the overall effectiveness of your live chat in terms of conversion and achieved sales goals.

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Security

256-bit SSL secure connection Our connections safety is ensured by the SSL encryption protocol.

Data center in US or EU Your data can be hosted in the USA or in the EU in compliance with data protection requirements

Trusted domains Protect your LiveChat tracking code from being added to unauthorized websites

Banned visitors list View and edit the list of visitors who are blocked from using your chat. You can add and remove IPs and decide how long to ban a visitor for.

Credit card masking Credit card numbers are not visible during chats and will not be stored in the archives.

Log in with Google You can use your Google Account to log in to LiveChat. This saves you the need of remembering yet another password.

2-step verification Improve your security by using Google's 2-step verification when logging in. This will make unauthorized access to your account nearly impossible.

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Access restriction You can restrict access to your LiveChat to a limited number of IPs.

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Audit log File that lists all notable changes made in the application settings. Provided on demand.

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Security assistance Our specialists will be able to advise on the best practices in terms of LiveChat implementation security inside your premise.

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Single Sign-On (SSO) ready LiveChat is ready for integration with enterprise-grade or cloud SSO solutions (based on SAML 2.0).

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$20/seat

Customization

Chat window translations The LiveChat chat window has been translated into 45 languages.

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Language selection You can let customers choose their preferred chat language at the beginning of each chat.

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Right-to-left support LiveChat window offers native support for right-to-left languages, like Arabic and Hebrew

Themes Choose one of the available chat window themes to make it fit with your website's design.

Custom logo in chat window You can brand your chat window by uploading your company's logo.

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Chat buttons Choose from a set of pre-made chat buttons or upload a custom graphic to get even more chats.

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White label You can ask us to give you the option to remove the 'Powered by LiveChat' branding.

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Multi-brand customization If you are using live chat on multiple websites, you can customize the look for each site separately.

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Management

Supervision Ongoing chats can be supervised to train new agents and ensure the best chat quality.

Agent roles You can assign administrative privileges to certain users only. Additionally, only the license Owner can change the billing settings.

Group organization Divide your live chat agents into teams responsible for particular branches of your business.

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Inactivity timeout configuration When an agent is not responding in a conversation, LiveChat can automatically transfer the chat to another agent. To keep your chat flow steady, you can choose the amount of time after which the chat will be transferred.

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Integrations

Addons We have a number of 3rd party apps available for use with LiveChat ranging from CRMs and e-commerce platforms to help desk software. Check out our Integrations page for more information.

Social media Useful social media integrations that will help you grow and nurture your fan base.

API You can pull and feed various data to your live chat via the LiveChat API, which allows for creation of custom integrations.

Notifications Framework for creation of custom notifications for your own integrations.

Product support

Knowledge base A collection of articles on LiveChat that you can use to learn the ropes of chatting and customer service.

24/7/365 Chat support You can contact us using chat directly on our website or by choosing the Help option after clicking on your name in the application.

24/7/365 Email support Our support is also available via email. If you have some questions, feel free to drop us a line at support@livechatinc.com.

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24/7/365 Phone support If you do not want to use our chat or email, you can simply call us and we will answer all your questions.

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Product training Training session that will teach your agents how to effectively use LiveChat for sales and support. This training will give you the know-how necessary to run a successful LiveChat implementation.

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Software engineer support Our software engineers will consult and advise in terms of implementation scenario and integrating LiveChat with your existing software environment.

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Legal assistance Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with LiveChat.​

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Yearly PO & invoicing As an alternative to using your company card, you can pay for LiveChat with purchase orders and annual invoices.

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Key Account Manager You will be assigned a dedicated account manager that will be responsible for the success of your LiveChat. Your Key Account Manager will help you set up as well as keep optimizing your LiveChat for the best results.

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Archives

Chat history Review your chat history and search for specific conversations.

60-day

Email transcripts Your visitors can receive emails with chat transcripts if they wish to review their conversations.

Frequently Asked Questions

Do I have to pay for each agent account?

No, you can create additional accounts free of charge. You only pay for additional agent seats.

Are there any additional costs?

No, there are no additional costs and you won’t be charged anything extra.

What is a seat?

The number of seats determines the number of agents that can log in to your LiveChat at the same time. The more seats you get, the more agents can log in.

Do you provide customer service agents?

No, we provide the tools for your agents. See our Experts page if you need help with staffing your live chat.

How can I pay?

We accept all major credit cards. The subscriptions renew automatically at the end of each billing cycle. All listed prices are in USD.

What is your refund policy?

We aim to provide the same kind of fair service to all our customers. See what situations warrant a refund.

Are there any discounts avalaible?

Yes, you can get a 15% discount for subscribing for 12 months.

Can I use LiveChat on several websites?

Feel free to use your live chat on as many websites as you wish.

Other questions?

Drop us a line on the chat.

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Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you —
no matter the time!

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