LiveChat Refund Policy

Making sure everything works smoothly.

Trial license

After signing up you get a new, fully functional LiveChat license. The free trial is valid for 30 days because we want you to test LiveChat in your own business environment and get to know our product well before you make your decision about subscription. During your trial period, the credit card is not required.

Paid subscription

Once you decide to subscribe, we need you to provide your credit card details, number of operator seats and subscription period – however, we will not charge you immediately after submitting your details, but upon the end of your free trial. We do not offer refunds on already processed payments – this policy is the same for all customers – and you are responsible for all charges in your subscription.

Canceling the license

You can cancel your license at any time in the panel under Subscription tab. After canceling, your license will stop working immediately. Credit from previous payments will be lost and is not refundable.

For more information regarding our service please refer to privacy policy and terms & conditions.
If you have any additional questions, feel free to chat with us.