Resources

Read this free report based on data from 25k companies and 19 industries, 437 million chats, and 21 million tickets. Gain valuable insights and start achieving better customer service results!

The beginning of a new year is a great moment to start working on your customer service! Learn about the new findings, trends and things you should stick to when planning your strategy.

See how many leads your site can generate and crank out more with free tools 👀 We’ve prepared a stack of goodies for a complete lead generation process.

Have you ever checked how good are you at customer service? Take the customer support quiz to find out. For those of you who’d like to improve your skills – there’s a free customer service course too!

Learn the latest customer service trends and start 2017 right with our latest report. See what your customers will expect from you in 2017 and how to make them happy. The report is based on over 240 million interactions and includes commentary from 4 customer service experts.

Do you want to charm customers with your service? Here’s a last call reminder of basic things you should do to be perfectly ready for the Holiday Shopping Season.

See how to supercharge your online sales! Our ebook will show you the most effective methods for online selling, including topics like multi-channel sales, selling on mobile and using live chat for a sales.

Prepare your ecommerce website for the huge number of customes during the Holiday Shopping Season. See what to expect and how you can prepare your customer service for the busiest sales days of the year.

Start reaping the benefits of self-service on your website. See how to prepare knowledge base and video materials that will take the load of your customer service agents. Let customers help themselves!

The faster you can type, the faster you will be able to communicate with others. Test your typing skills and improve speed of your communication with our tool!

Learn about the current customer service trends in your industry in the 3rd edition of the Customer Service Report. 5 customer service and industry experts, including Shep Hyken and Robert C. Gregory from GoDaddy, shared their opinion on the state of customer service in 2015.

Have you read ‘The Ultimate Affiliate Marketing Guide’? Check if you’re ready to become an affiliate marketing pro with these 10 questions and earn a certificate you can proudly show off on your LinkedIn profile.

Starting out as an affiliate marketer? This 80-page guide will help you skyrocket your journey through actionable tips and experts’ advice.

Excerpt: Are you on the lookout for the know-how to build the perfect B2B lead generation strategy? Dig into the checklist full of best B2B marketing tips and techniques!

Ready to become the Wolf of Wall Street? Check how well can you use e-commerce best practices that help you in becoming the next Jordan Belfort! Check your knowledge in the Quiz and get certificate for your LinkedIn profile!

By now, you should have mastered all great tips that are a must-have when doing customer service jobs. Ready to check your skills? Check your knowledge in the Quiz and get certificate for your LinkedIn profile!

Driving traffic to a website is a problem for both starting businesses and well-running companies. In fact, it’s quite easy to gain more website visits if you do it in the right way! How well can you do it? Check your knowledge and get a certificate for your LinkedIn profile!

Check whether customer service over LiveChat is the bread and butter for you. We’ve used our Agent’s Handbook to create a Quiz for you and other LiveChat Agents. For the best of you, there’s a LinkedIn Certificate available at the end of the quiz. Good luck!

Have you tried yourself in our online Customer Service Quiz yet? You can now print it out and test whoever you want: your students, employees or even your grandma! Leave your email to get the quiz straight to your inbox. Send me the quiz

See how well your customer service is doing when compared to the global effectiveness data. The benchmark shows the current state of live chat customer service in well over 12,000 businesses.

Move your skills from good to awesome! Take up our customer service course and strenghten your skills. Delivered to your inbox on regular basis.

Get the most of your links with the mighty URL shortener! Shorten, share, track and tag your links, for free, in one tool.

You know almost everything about dealing with difficult customers by now. But what about them? Do they know how to act when using your service? See what reactions they should avoid when using customer service.

To set up a customer service department you need to be an expert on inter-personal relations, you have to know the most popular customer service channels and how to manage them.

This ebook will teach you how to get the most out of your LiveChat when it comes to sales. See how to reach potential buyers and increase the chances of getting a sale.

The first step to providing great customer support is hiring great people with the right skills and motivation. This guide will help you find them.

You don’t have to guess when managing your customer service. LiveChat offers loads of valuable customer service data. See which metrics count, what do they mean and how to track them.

See how improving three key elements of your service can help you raise the happiness of your customers.

This report showcases and offers commentary on customer service trends in 25 major industries. To prepare the report, we analyzed over 14 million chats from more than 3,300 companies.

A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.

Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages.

Agent’s Handbook is the go-to guide for all new LiveChat agents. Using the handbook, you will be able to grasp the basics of chatting and customer service in no time.

Learn how to get the best customer service results based on information gathered from all kinds of businesses!