A comprehensive study of customer service trends based on the data gathered from 3,300 companies. The report gives you the most important customer service metrics like customer satisfaction, first response time and more.
See how customer service looks like in different countries and 22 biggest industries. Apart from the raw data, you will also get related conclusions and good practices suggestion that will help you either reach the industry level or beat it.
This is the 2nd edition of our annual customer service report. You should also definitely check out newest version, the Customer Service Report 2015.
The Customer Happiness Report 2014 includes: