Customer Service Report 2017

Two years of data, latest customer service trends, expert advice.

The new year is a fresh chance to work on your customer service. Have you already come up with a strategy? Or maybe you’re just starting? Check out our Customer Service Report for 2017 and see what you should keep an eye on when it comes to offering better help to customers.

What’s inside:

  • Two year’s worth of customer service data from 13,500 companies, nearly 240 million customer service interactions,
  • A closer look at what worked (and what didn’t) in customer service in 2016,
  • Predictions and customer service benchmarks you can use to come up with strategy for 2017,
  • Top customer service experts offering commentary and advice related to the report’s findings.

Learn what you can expect from customer service this year from four customer service experts: Shep Hyken, Jeff Toister, Kate Leggett and Jonny Everett.

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Customer Service Report 2017

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