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Customer Service Report 2018

Customer service data, latest customer service trends, expert advice.

The beginning of a new year is a great moment to start working on your customer service! Learn about the new findings, trends and things you should stick to when planning your strategy.

What’s inside:

  • Customer service data from 21,000 companies, nearly 334 million chats and 17 million tickets.
  • A summary of what worked in 2017 and what needs to be improved.
  • Ecommerce and customer service experts’ advice related to the report’s findings.

Who participated in the report:

Tracey Wallace (BigCommerce Editor in Chief), Jeff Toister (the author of The Service Culture Handbook), Jake Johnson (the Head of Content and Creative at Infusionsoft), Jose Prosenca (Marketing Specialist at Zapier), Andrew Youderian (Founder of eCommerceFuel), Nathan Kontny (Highrise CEO) and Christine Ianni (Marketing Manager at Hubspot).

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Customer Service Report 2018

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