LiveChat Customer Happiness Report

How to make customers happy using online chat

See what it takes to create unforgettable customer service moments. Using data from over 600 businesses and 1,760,000 chats, we prepared an analysis that highlights key customer service components.

See how your industry is performing and if you above or below the average results.

This is the 1st edition of our annual Customer Service Report. Check out the latest version of the report with data from 2015 for 14 times more companies and 37 times more chats.

The LiveChat Customer Happiness Report includes:

  • Analysis of customer service based on data from 600 companies and 1,7 million chats,
  • Customer service metrics like customer satisfaction, average response time, handle time and more for different industries,
  • Conclusions and good practices that will help you improve your customer service.
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LiveChat Customer Happiness Report

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