Resources

Learn the latest customer service trends and start 2017 right with our latest report. See what your customers will expect from you in 2017 and how to make them happy. The report is based on over 240 million interactions and includes commentary from 4 customer service experts.

Prepare your ecommerce website for the huge number of customes during the Holiday Shopping Season. See what to expect and how you can prepare your customer service for the busiest sales days of the year.

Learn about the current customer service trends in your industry in the 3rd edition of the Customer Service Report. 5 customer service and industry experts, including Shep Hyken and Robert C. Gregory from GoDaddy, shared their opinion on the state of customer service in 2015.

This report showcases and offers commentary on customer service trends in 25 major industries. To prepare the report, we analyzed over 14 million chats from more than 3,300 companies.

A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.

Learn how to get the best customer service results based on information gathered from all kinds of businesses!