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2019 Customer Service Report

Major customer service trends, insights and tips from the experts

Download this free report based on data from 25k companies and 19 industries, 437 million chats, and 21 million tickets. Compare your 2018 results with these and plan your goals and priorities for 2019!

Get the report and learn about:

  • The reason behind dropping customer satisfaction and how to stop it.
  • Why companies held more chats but fewer tickets in 2018.
  • What and why you should learn from tech companies.
  • Chatbots and other important customer service trends

We’ll also share the know-how from ecommerce experts and LiveChat users

Jeff Toister (the author of The Service Culture Handbook), Shep Hyken (customer service expert and New York Times bestselling author), Tracey Wallace (Editor in Chief at BigCommerce, founder of Doris Sleep), Jon Tucker (CEO at HelpFlow), Kim Kadiyala (Partner Manager at Zapier) and Joe Bush (Co-founder of Chat Shop).

Get free report
2019 Customer Service Report

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