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3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Support
13 min read | May 17 |
Great Customer Service Quotes and What You Can Learn From Them
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something... read more
Support
19 min read | May 16 |
Collect Customer Feedback with These Strategies: Enhancing Business Insights
Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands,... read more
Support
13 min read | May 14 |
How to Deal with Rude Customer: Effective Strategies for Professional Calmness
Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations... read more
Sell
10 min read | May 13 |
What is Connective Ecommerce? Best Strategies and Benefits
You may be hesitant to set up an online store because of the upfront investments. Costs are usually involved, from hiring web developers to building your website to... read more
Support
24 min read | May 13 |
Customer Service Metrics That Matter: Key Live Chat Metrics You Need to Track
We often get caught up in the nitty-gritty of customer service metrics – how fast we answered a call, our average resolution time, or the ever-popular net promoter score... read more
Inside LiveChat
Inside LiveChat
0 min read | 26 Feb | Kaia Madalinska
How to install LiveChat on your website? WordPress | Customization
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Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
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Trending articles
Customer Communication Management: Tips and Tools for 2024
In modern businesses effective communication with customers isn't just a bonus—it's essential. What we call "customer communication" involves every interaction your business has with its customers, from support tickets to promotional emails. As we head into 2024, the way... read more
Sell
11 min read
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Mar 15
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Average Order Value (AOV): Definition, Formula, and Six Ways to Grow It
Ever feel like you're playing a game of tug-of-war with your profit margins? You're not alone. Challenges like low transaction values, skyrocketing customer acquisition... read more
Sell
8 min read | Mar 14 |
How to Choose the Best Live Chat for BigCommerce Websites
Every ecommerce entrepreneur will have heard of BigCommerce, even if they don’t use the platform for their own operations. BigCommerce is a very well-regarded... read more
Sell
13 min read | Apr 30 |
How to Make the Most of Your Ecommerce Conversion Funnel
Ever wondered how ecommerce businesses turn curious website visitors into loyal customers? That's where the ecommerce conversion funnel steps in. Picture it as your... read more
Sell
11 min read | Apr 18 |
A Comprehensive Guide to Ecommerce Automation
With time of the essence and customer expectations higher than ever, ecommerce automation has emerged as a game-changer for businesses of all sizes. Whether you're a... read more
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