We like to stay fresh!
LiveChat for PrestaShop is here – completely redesigned and better than ever!
Close more deals by targeting your customers’ exact needs!
With our redesigned integration, you can now see products and the total value of your customers’ carts.
With that in mind, imagine how easily you can target your customers’ needs, providing them with the quality support that we all except in case of having any questions.
Save time on implementation and dedicate it to Customer Service!
With this release, we made sure that you can implement LiveChat with just a few clicks. What’s more, without editing LiveChat’s code, you can now switch on and off options like:
- Hiding chat window on the mobile version of your store;
- Disabling the chat window sounds for your customers.
All of that with just a click of a button!
You can now close even more sales and save even more time with our updated HubSpot integration! Grow a full-blown Sales team and work even smarter than before!
Add chat transcripts and manage your Notes!
You can already view and add new Contacts to your HubSpot, without leaving your LiveChat application. To make your work-flow even smoother, you can now save a chat transcript as a note and attach it directly to your contact.
What’s more, you can use the updated integration to Edit or Delete your note, if you feel like something needs to be changed.
Click here to check out our updated HubSpot tutorial and see how easy it is to use our integration. Also, don’t hesitate to leave us feedback at email@example.com – we will truly appreciate it!
You will now get a warning whenever a visitor tries to share a file with you that could be a potential security threat. This includes all MIME type files that could hurt your computer.
Be more secure
You can get access to the file regardless of the warning by clicking on the Get access button. Otherwise, the file will remain locked and no agent will be able to access it accidentally, neither in chat, nor in the Archives.
Feel free to leave us feedback at firstname.lastname@example.org – we will truly appreciate it!
Targeting your customers’ needs is exactly what gives you a head start over your competition. Now you can achieve that by integrating LiveChat with OpenCart – a free and powerful eCommerce platform!
Target your customers’ exact needs!
See the details of your customers’ cart during a chat or long before that – right on the Visitors section of your LiveChat. Gather the details like:
- Cart value
- Product link
- Product details
and use this opportunity to close more deals by providing your customers with the offer that will target their exact needs!
Click here to check out our official OpenCart tutorial and see how easy it is to add LiveChat to your OpenCart store. And, as we always love hearing from you, don’t forget to leave us feedback at email@example.com – we will truly appreciate it!
Awesome customer service gives you a head start over your competition. Start promoting it with your new Quality Page and Quality Badge. Show that your Support Team is better than others!
Enter the new Quality Badge category, available under the Installation section, and publish your Quality Page.
That will allow you to take care of two things – you can share your Quality Page on Social Media, like Facebook or Twitter, and use it as both:
- Your team’s benchmark;
- Your chat link.
Combine these features to create a landing page your customers can trust. And what’s a better way to build your customer’s loyalty?
Under the Quality Badge category, you will also find the code for your new Badge.
From there, you can copy the Quality Badge’s code and add it to your website. Show your customers that you are a true Customer Support Champion!
We hope that you will like our new feature! At firstname.lastname@example.org, you can let us know if you have any thoughts that you would like to share with us.
Also, if you have any additional questions, don’t hesitate to start a chat with us – we are available 24/7!!
Whether running an excellent Customer Support or a full-blown Sales Team, at LiveChat we know that working smart is a great way to improve your team’s results. That is why we are introducing our new native integration – HubSpot!
Close more deals with less work!
HubSpot is a free, #1 CRM solution that allows you to manage your connections without the busywork. With the use of our integration, you can check the information about your customers in real-time. Also, because we like to make your life easier, you can add your customers as Contacts straight from the chat – all of that without the need to leave your LiveChat application!
Click here to check out our official HubSpot tutorial and see how easy it is to use our integration. Also, don’t forget to use the saved time to close more deals or dedicate it to your friends and family! Don’t hesitate to leave us feedback at email@example.com – we will truly appreciate it!
We made a couple of changes to make Goals a bit simpler.
First off, Goals are now available in a new Ecommerce section in your LiveChat settings.
The Goals section itself is now easier to use and gives you a quick access to the associated reports and all chats that ended up with a Goal.
You can use Goals to see how many chats end with a result like getting a sale or customer signing up for your services. Check out the new Goals section and start measuring your LiveChat wins!
At LiveChat, our goal is to provide you with endless possibilities. With over 750+ available Zap integrations, you can connect LiveChat with everyday tools used in your company, like Slack or Google Sheets.
Today, we are introducing a new and more convenient way to use your Zaps.
Use your Zaps more conveniently
From now on, you can use new Zaps without the need to leave your LiveChat application. Simply visit our new Integrate using Zapier tab and choose a Zap from the list. No more switching through tabs when integrating LiveChat with Zapier!
We’ve prepared a tutorial that will guide you through all available Zaps. Click here to check it out and start using your LiveChat in a way you have never imagined!
We know that fast and easy access to your team’s performance data is important to you. That is why we are introducing our improved Dashboard.
Click here to start using it right away!
We have completely redesigned our Dashboard’s architecture. From now on, it works faster and it collects data from your LiveChat more efficiently. It can also display data stored on your computer, in case that your internet connection went down.
LiveChat Dashboard for mobile
Also, for the first time we are introducing a responsive design for our Dashboard. Feel free to use it on your mobile devices and quickly check the performance of your team – whenever and wherever you are.
At LiveChat, we love to make your life easier. That’s why we are introducing our new tool – the mighty URL shortener! Start using it for free!
Our tool allows you to transform your long and boring URLs into ones that are shorter and way more attractive. In addition to that, you can:
- Customize your short links to make them look the way you want them to
- Track your shorten links in Google Analytics by adding custom UTM parameters
The mighty URL shortener can also be used with your Facebook. It will allow you to store all of your shortened links and see how many times your customers have clicked on them.
We hope that you will like our mighty URL shortener! Feel free to leave us feedback at firstname.lastname@example.org. Stay tuned for more updates – there are new free tools on the way!