LiveChat updates

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Livechat: Get your chat ready for the Holiday season
20 October 2017

Get your chat ready for the Holiday season

Get into the Holiday spirit and choose one of the 12 new holiday-themed eye-catchers.

There are 6 spooky eye-catchers for Halloween and 6 merry ones for Christmas. Your customers won’t be able to resist to click them!

Holiday eye-catchers in LiveChat

Check out the new eye-catchers and change yours for the upcoming Holidays!

JacobJacob
Livechat: CoBrowse with your customers: Median integration is here!
18 October 2017

CoBrowse with your customers: Median integration is here!

Looking for a quick and easy way to manage a CoBrowsing session with your customer?
Look no more. LiveChat – Median integration is here, making it both easy and convenient to see exactly what your customers are looking at!

LiveChat - Median integration is here!

LiveChat – Median integration: what it’s all about?

Being your customer’s additional pair of eyes can genuinely make a difference. From spotting an unusual behavior of your application to guiding your customer through a checkout process, CoBrowsing session can speed things up.


CoBrowse with your customers during a chat!

Combine that with one of the most versatile LiveChat tools on the market, and you’ll see that there’s no better way to impress your customers with exceptional service.

See how the magic works!

Click here to check out our official Median integration guide. Also, don’t forget to leave us a comment below. We’d truly love to hear from you!

KrzysztofKrzysztof
Livechat: Create a chat bot for your business using BotEngine
28 September 2017

Create a chat bot for your business using BotEngine

Take care of popular customer scenarios with a chat bot!

By integrating LiveChat with BotEngine, you will be able to create a bot that can take an order, schedule an appointment or answer a common question – all without your help!

LiveChat and BotEngine integration update

And when the bot faces a problem it can’t solve, it will transfer the chat straight to you.

Get it while it’s hot. Sign up for BotEngine today and have a crack at creating your own chat bot.

JacobJacob
Livechat: LiveChat for osCommerce Is Here!
21 September 2017

LiveChat for osCommerce Is Here!

LiveChat for osCommerce is here! Build a strong relationship with your clients by amazing them with the excellent customer service.

LiveChat for osCommerce is here!

LiveChat for osCommerce will make your e-commerce journey much easier!

Adding LiveChat to your osCommerce have never been easier. With no need to edit any lines of code, you can focus on what’s important – providing your visitors with excellent customer service, available on the spot!


Add chat to your osCommerce with just a few easy steps!

But there’s more! Out of the box, our plugin allows you to:

  • See your customer’s cart details;
  • Decide where to show your chat window;
  • Disable LiveChat for guest users of your store.

Our plugin comes with additional features, straight out of the box!

Our official tutorial is available here, so don’t hesitate to check it out. Also, don’t hesitate to leave us feedback at feedback@livechatinc.com – we’d love to hear from you!

KrzysztofKrzysztof
Livechat: LiveChat Integrates with Pipedrive!
18 September 2017

LiveChat Integrates with Pipedrive!

Using both Pipedrive and LiveChat? Great news! Now you can work smarter and close even more deals while chatting with your customers. All of that without leaving your LiveChat app.

LiveChat Integrates with Pipedrive!

Pipedrive integration – what about those deals?

Knowledge is power, so it always better to know more about your customers when trying to close a deal.
Now, instead of leaving your LiveChat app to check your customer details yourself, we will do that for you – straight during a chat.

Check your customers' details during a chat!

Not only that, our integration allows you to add chat transcript to your Notes. Save the vital information about your clients for later, and use them during future chat conversations!

Add your chat transcripts to Notes in Pipedrive!

Check out our official tutorial and see how easy it is to integrate LiveChat with Pipedrive. Also, don’t hesitate to leave us feedback in the comment section – we appreciate each and every note!

KrzysztofKrzysztof
Livechat: Build Your Chat Window with our Visitor Chat SDK!
26 August 2017

Build Your Chat Window with our Visitor Chat SDK!

Build your unique chat window and integrate it with your product in a way you have never imagined. All of that with our brand new Visitor Chat SDK!


Our redesigned Visitor Chat SDK is here!

New possibilities!

Our redesigned Visitor SDK allows you to focus on what’s important – building your chat window and equipping it with all the right tools. Straight out of the box, you can:

  • Develop and design your chat window;
  • Integrate it with your own product;
  • Set up your visitor’s data.

Not only that, we also took care of maintaining the chat session between you and your customer. And there’s much more to come!

Click here to check out the full-blown documentation of our Visitor Chat SDK. Be aware though – the developer’s paradise awaits!

KrzysztofKrzysztof
Livechat: Constant Contact integration is here!
14 August 2017

Constant Contact integration is here!

If you ever thought about automating the growth of your Leads, now is a great time to do so! With our new, native integration you can do just that – Constant Contact is here!

LiveChat integrates with Constant Contact!

Grow your Leads straight from the chat!

With the use of our integration, you can gather your customers’ emails straight from the chat, saving them in your Constant Contact account. All of that with the pre-chat survey and a few easy steps, allowing you to link LiveChat with your Constant Contact.


LiveChat integrates with Constant Contact

Check out our official tutorial and see how easy it is for the magic to happen! Also, don’t hesitate to leave us feedback at feedback@livechatinc.com – each and every opinion matters!

KrzysztofKrzysztof
Livechat: We’re updating our Privacy Policy!
3 August 2017

We’re updating our Privacy Policy!

At LiveChat, we care about the security of your data. Now we are about to achieve another milestone, by updating our Privacy Policy!

LiveChat's Privacy Policy is getting an update!

What it’s all about?

We are announcing that we will participate in the EU-U.S. and Swiss-U.S. Privacy Shield programs. What it basically means is that your personal information stored at LiveChat will be more secure when transferring them from EU and Swiss to United States.

What it also means is that your data will be collected and processed in compliance with all Privacy Shields Principles.

LiveChat will participate in Privacy Shield programs!

Click here to read our updated Privacy Policy – we strongly encourage you to do so!

As this is the important topic, we know that you may have some questions – feel free to start a chat with us! We will do our best to resolve all concerns that may cross your mind.

KrzysztofKrzysztof
Livechat: Get More Leads with Our New Eye-Catchers!
28 July 2017

Get More Leads with Our New Eye-Catchers!

Making your chat stand out is one of the best ways to get more leads. That’s why we are introducing our new eye-catchers!

Get more leads with LiveChat Eye-catchers!

To use them, simply visit the Eye-catcher section of your LiveChat and browse through our extensive gallery. What’s more, you can upload your own eye-catcher, making sure that the chat will become one with your website’s layout!

LiveChat Eye-catchers

Feel free to start a chat with us and tell us what you think! You can also leave us feedback at feedback@livechatinc.com. Each and every opinion is valuable to us!

KrzysztofKrzysztof
Livechat: Our Quality Page and Badge is getting an update!
25 July 2017

Our Quality Page and Badge is getting an update!

Quality Page

We are introducing two new metrics:

  • Total ratings;
  • Average first response time.

You can now inform your customers how efficient your Customer Service is and how satisfied your customers are. Also, it’s a first time ever when we are introducing average first response time metrics for customers who are not using our Enterprise plan.


LiveChat Quality Page is getting an update!

Not only that, you can now divide your Quality Page by department, just as you can do with your LiveChat – including translating your page based on your account’s settings.

Quality Badge

When updating our Quality Badge, we wanted it to match your website’s layout – that is why we are introducing new themes for your badge.


Our Quality Badge is getting an update!

We have tweaked the rules granting the Quality Badge as well. From now on, all that it takes is to have at least 10 chats with the overall satisfaction of 70%. We are introducing a star system as well, allowing you to bump the score represented on a badge.

New star system for Quality badge

We hope that you will like our updated features! Also, click here to read a full stack article, describing our Quality Badge and Quality Page in detail.

Don’t hesitate to start a chat with us – we are available 24/7/365!

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