LiveChat updates

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Livechat: LiveChat for osCommerce Is Here!
21 September 2017

LiveChat for osCommerce Is Here!

LiveChat for osCommerce is here! Build a strong relationship with your clients by amazing them with the excellent customer service.

LiveChat for osCommerce is here!

LiveChat for osCommerce will make your e-commerce journey much easier!

Adding LiveChat to your osCommerce have never been easier. With no need to edit any lines of code, you can focus on what’s important – providing your visitors with excellent customer service, available on the spot!


Add chat to your osCommerce with just a few easy steps!

But there’s more! Out of the box, our plugin allows you to:

  • See your customer’s cart details;
  • Decide where to show your chat window;
  • Disable LiveChat for guest users of your store.

Our plugin comes with additional features, straight out of the box!

Our official tutorial is available here, so don’t hesitate to check it out. Also, don’t hesitate to leave us feedback at feedback@livechatinc.com – we’d love to hear from you!

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Livechat: LiveChat Integrates with Pipedrive!
18 September 2017

LiveChat Integrates with Pipedrive!

Using both Pipedrive and LiveChat? Great news! Now you can work smarter and close even more deals while chatting with your customers. All of that without leaving your LiveChat app.

LiveChat Integrates with Pipedrive!

Pipedrive integration – what about those deals?

Knowledge is power, so it always better to know more about your customers when trying to close a deal.
Now, instead of leaving your LiveChat app to check your customer details yourself, we will do that for you – straight during a chat.

Check your customers' details during a chat!

Not only that, our integration allows you to add chat transcript to your Notes. Save the vital information about your clients for later, and use them during future chat conversations!

Add your chat transcripts to Notes in Pipedrive!

Check out our official tutorial and see how easy it is to integrate LiveChat with Pipedrive. Also, don’t hesitate to leave us feedback in the comment section – we appreciate each and every note!

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Livechat: Build Your Chat Window with our Visitor Chat SDK!
26 August 2017

Build Your Chat Window with our Visitor Chat SDK!

Build your unique chat window and integrate it with your product in a way you have never imagined. All of that with our brand new Visitor Chat SDK!


Our redesigned Visitor Chat SDK is here!

New possibilities!

Our redesigned Visitor SDK allows you to focus on what’s important – building your chat window and equipping it with all the right tools. Straight out of the box, you can:

  • Develop and design your chat window;
  • Integrate it with your own product;
  • Set up your visitor’s data.

Not only that, we also took care of maintaining the chat session between you and your customer. And there’s much more to come!

Click here to check out the full-blown documentation of our Visitor Chat SDK. Be aware though – the developer’s paradise awaits!

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Livechat: Constant Contact integration is here!
14 August 2017

Constant Contact integration is here!

If you ever thought about automating the growth of your Leads, now is a great time to do so! With our new, native integration you can do just that – Constant Contact is here!

LiveChat integrates with Constant Contact!

Grow your Leads straight from the chat!

With the use of our integration, you can gather your customers’ emails straight from the chat, saving them in your Constant Contact account. All of that with the pre-chat survey and a few easy steps, allowing you to link LiveChat with your Constant Contact.


LiveChat integrates with Constant Contact

Check out our official tutorial and see how easy it is for the magic to happen! Also, don’t hesitate to leave us feedback at feedback@livechatinc.com – each and every opinion matters!

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Livechat: We’re updating our Privacy Policy!
3 August 2017

We’re updating our Privacy Policy!

At LiveChat, we care about the security of your data. Now we are about to achieve another milestone, by updating our Privacy Policy!

LiveChat's Privacy Policy is getting an update!

What it’s all about?

We are announcing that we will participate in the EU-U.S. and Swiss-U.S. Privacy Shield programs. What it basically means is that your personal information stored at LiveChat will be more secure when transferring them from EU and Swiss to United States.

What it also means is that your data will be collected and processed in compliance with all Privacy Shields Principles.

LiveChat will participate in Privacy Shield programs!

Click here to read our updated Privacy Policy – we strongly encourage you to do so!

As this is the important topic, we know that you may have some questions – feel free to start a chat with us! We will do our best to resolve all concerns that may cross your mind.

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Livechat: Get More Leads with Our New Eye-Catchers!
28 July 2017

Get More Leads with Our New Eye-Catchers!

Making your chat stand out is one of the best ways to get more leads. That’s why we are introducing our new eye-catchers!

Get more leads with LiveChat Eye-catchers!

To use them, simply visit the Eye-catcher section of your LiveChat and browse through our extensive gallery. What’s more, you can upload your own eye-catcher, making sure that the chat will become one with your website’s layout!

LiveChat Eye-catchers

Feel free to start a chat with us and tell us what you think! You can also leave us feedback at feedback@livechatinc.com. Each and every opinion is valuable to us!

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Livechat: Our Quality Page and Badge is getting an update!
25 July 2017

Our Quality Page and Badge is getting an update!

Quality Page

We are introducing two new metrics:

  • Total ratings;
  • Average first response time.

You can now inform your customers how efficient your Customer Service is and how satisfied your customers are. Also, it’s a first time ever when we are introducing average first response time metrics for customers who are not using our Enterprise plan.


LiveChat Quality Page is getting an update!

Not only that, you can now divide your Quality Page by department, just as you can do with your LiveChat – including translating your page based on your account’s settings.

Quality Badge

When updating our Quality Badge, we wanted it to match your website’s layout – that is why we are introducing new themes for your badge.


Our Quality Badge is getting an update!

We have tweaked the rules granting the Quality Badge as well. From now on, all that it takes is to have at least 10 chats with the overall satisfaction of 70%. We are introducing a star system as well, allowing you to bump the score represented on a badge.

New star system for Quality badge

We hope that you will like our updated features! Also, click here to read a full stack article, describing our Quality Badge and Quality Page in detail.

Don’t hesitate to start a chat with us – we are available 24/7/365!

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Livechat: LiveChat for PrestaShop – redesigned, so you can achieve even more
19 July 2017

LiveChat for PrestaShop – redesigned, so you can achieve even more

LiveChat for PrestaShop is here – completely redesigned and better than ever!

PrestaShop integration – redesigned, so you can achieve even more

Close more deals by targeting your customers’ exact needs!

With our redesigned integration, you can now see products and the total value of your customers’ carts.

PrestaShop integration

With that in mind, imagine how easily you can target your customers’ needs, providing them with the quality support that we all except in case of having any questions.

Save time on implementation and dedicate it to Customer Service!

With this release, we made sure that you can implement LiveChat with just a few clicks. What’s more, without editing LiveChat’s code, you can now switch on and off options like:

  • Hiding chat window on the mobile version of your store;
  • Disabling the chat window sounds for your customers.

All of that with just a click of a button!

Add transcript to Contact

Click here to check out our PrestaShop tutorial and see how the magic works! Also, don’t hesitate to leave us feedback at feedback@livechatinc.comwe can’t wait to see what you have got to say!

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Livechat: HubSpot Integration Is Getting an Update!
5 June 2017

HubSpot Integration Is Getting an Update!

You can now close even more sales and save even more time with our updated HubSpot integration! Grow a full-blown Sales team and work even smarter than before!

HubSpot Integration Is Getting an Update!

Add chat transcripts and manage your Notes!

You can already view and add new Contacts to your HubSpot, without leaving your LiveChat application. To make your work-flow even smoother, you can now save a chat transcript as a note and attach it directly to your contact.

Add transcript to Contact

What’s more, you can use the updated integration to Edit or Delete your note, if you feel like something needs to be changed.



Click here to check out our updated HubSpot tutorial and see how easy it is to use our integration. Also, don’t hesitate to leave us feedback at feedback@livechatinc.com – we will truly appreciate it!

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Livechat: Be More Secure with LiveChat
29 May 2017

Be More Secure with LiveChat

You will now get a warning whenever a visitor tries to share a file with you that could be a potential security threat. 
This includes all MIME type files that could hurt your computer.

Be more secure

Be More Secure with LiveChat

You can get access to the file regardless of the warning by clicking on the Get access button. Otherwise, the file will remain locked and no agent will be able to access it accidentally, neither in chat, nor in the Archives.


Worry less about files received during a chat!

Feel free to leave us feedback at feedback@livechatinc.com – we will truly appreciate it!

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