We like to stay fresh!
We just shipped two new features for our BigCommerce integration, that make using LiveChat easier both for Agents and Admins.
Now, all agents can send product cards right from the LiveChat app. It’s very easy; you search for a product, select it and hit send. Each card contains an image, a description, and a link to the product page.
Have more than one store? Not a problem. You can easily switch between products from each one of your connected stores.
All that without leaving the LiveChat app. No more jumping between chats and product pages in your store.
You are an admin and take care of how LiveChat performs on your website?
With Dashboard, you have access to data on greetings conversion, customers browsing your site, the number of unassigned tickets and many more. Right in the BigCommerce app.
I want to let you know that our Zendesk integration has been updated! From now on, when you’re creating a ticket in Zendesk, LiveChat will load custom fields from your Zendesk account. You can populate them with additional information about your customers, gathered straight from the chat!
But that’s not all! You can also choose a field to which LiveChat will automatically attach ID of the chat, from which the ticket was created. Just in case that you’d like to keep record of which chats resulted in creating tickets.
Click here to learn how to integrate LiveChat with Zendesk and how to get started with all those new features!
With Twilio for LiveChat, you can start sending SMS to your customers right during a chat! And all of that without leaving your LiveChat application.
Twilio for LiveChat: what does it offer?
There are three core features offered by Twilio integration:
- Sending SMS to customers during and/or after the chat;
- Scanning your pre-chat survey for the phone number and automatically adding it to the Send to field;
- Loading the history of previous messages from Twilio, based on the phone number provided by you or your customer.
All of them can be accessed easily during or after a chat, right at the top right section of your Chats or Archives sections.
OK, show me how it works!
To make your life easier, we’ve prepared a dedicated tutorial that will show you how to integrate your LiveChat with Twilio and how to use the integration itself. Click here to check it out!
Also, in case of any additional questions, don’t hesitate to start a chat with us! Our Support Heroes are available 24/7/365 and are always ready to help!
From now on, you can add new contacts to your Highrise account and see if the person chatting with you is already on your list. All of that without leaving your LiveChat app!
Highrise for LiveChat: what’s the update about?
We’ve basically revamped the UI of the integration, making the experience of adding new Contacts to Highrise much smoother. From now on, clicking on Add to Highrise button will no longer take you to the completely different screen, outside of LiveChat app.
Instead, we will open a new window straight in your LiveChat, where you’ll be able to add new Contacts to your Highrise account. And that should significantly improve your workflow with the integration.
Highrise for LiveChat: so, what else is there?
We’ve not only updated the UI of Highrise integration, but we’ve improved the source code of it as well. This change will ensure the better stability of the module, and it will also provide us with better tools to diagnose your Highrise integration, in case of any issues!
In addition to all that, we’ve got one more treat for you. If you’ll click here, you will see our updated Highrise tutorial, telling you all about the integration itself and guiding you through the installation process. Just in case that you have not yet linked your LiveChat with Highrise :)
Expand the number of channels used to communicate with your customers! Messenger for LiveChat is now live, giving you the opportunity to link your Facebook page with LiveChat.
Messenger for LiveChat: so what does it offer?
The integration is pretty simple. With the use of it, you can link your Facebook Page with LiveChat and reply to your fans without switching your app to Messenger.
Whenever your agents accept chats, each new conversation started on Facebook page will be automatically transferred to LiveChat. And all of that for only $10 per month!
Messenger for LiveChat: so how to get it going?
You can enable the integration right in LiveChat’s Marketplace, by visiting the Apps section.
And as always, don’t hesitate to leave us a comment below. We would love to hear your thoughts about the Messenger integration.
Running your Easy Digital Downloads and looking for a way to create an exceptional customer service? Look no more – LiveChat for Easy Digital Downloads is here!
LiveChat for Easy Digital Downloads: What does it offer?
LiveChat for EDD gives you all the right tools to create the exceptional help center for your customers – and more!
Targeting your customers’ exact needs is no longer a problem. Now you can see the exact value of their cart and what products are they interested in. And all of that straight during a chat!
Show me how it works!
Click here to check out our official EDD integration guide. And, as always, we love to hear from you so don’t hesitate to leave us a comment in a section below!
Start a screen sharing session with your customers whenever they require technical assistance or would like to show you how to recreate a tricky issue. LiveChat Join me integration is here!
LiveChat Join me integration: how does it work?
With Join.me integration, you can invite your customers to a screen sharing session straight during a chat!
After sending the invitation, we will ask your customer to accept it. Clicking on Allow button available in his chat window will start a download of the Join.me application.
Installing the app will automatically initiate a screen sharing session with your customer. To take control of your customer’s screen, simply click on the link that we generated in your LiveChat app.
And the best part is: Join.me for LiveChat is completely free! Neither you nor your customers will be charged with any additional costs for using the integration.
See how the magic works!
Click here to check out our official Join.me integration guide. Also, don’t forget to leave us a comment down below – we would love to hear from you!
LiveChat Autopilot integration is here, allowing you to follow-up your customers right after a chat conversation.
Automate your email marketing and close more of your hot leads in the process!
LiveChat Autopilot integration: how does it work?
With Autopilot integration you can now automatically add new contacts to your journeys. To do that, simply tag a chat with your customer and we will do the rest for you.
What’s more, you can specify which tag should trigger a journey in your Autopilot. LiveChat will also equip each of your new contacts with the information gathered from your pre and post-chat surveys.
See how the magic works!
Click here to check out our official Autopilot tutorial. Also, don’t forget to leave a comment below – we would love to hear from you!
LiveChat Knowledge Base is here, giving you the possibility to create your internal knowledge base and access it straight during a chat!
Give your agents the possibility to use the Knowledge Base whenever they stumble across difficult questions from your customers. And all of that without leaving your LiveChat app!
So how does LiveChat Knowledge Base work?
It’s quite simple! All you have to do is to install the integration and add your first article. What’s important, both of them can be done without leaving your LiveChat app – it’s that easy!
But there’s more! Out of the box, we provide you with a series of articles, guiding you through both: installation process and your Knowledge Base management. Click here to check them out!
What else should I know?
The integration is currently in beta, and you can test it for free until the end of 2017. Don’t worry though – we can confirm that it is stable.
What’s more, we are planning to extend the Knowledge Base’s functionality with some exciting new features, so stay tuned for more updates!
Looking for a quick and easy way to manage a CoBrowsing session with your customer?
Look no more. LiveChat – Median integration is here, making it both easy and convenient to see exactly what your customers are looking at!
LiveChat – Median integration: what it’s all about?
Being your customer’s additional pair of eyes can genuinely make a difference. From spotting an unusual behavior of your application to guiding your customer through a checkout process, CoBrowsing session can speed things up.
Combine that with one of the most versatile LiveChat tools on the market, and you’ll see that there’s no better way to impress your customers with exceptional service.
See how the magic works!
Click here to check out our official Median integration guide. Also, don’t forget to leave us a comment below. We’d truly love to hear from you!