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LiveChat updates

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14 August 2018

Send SMS to Your Customers with Twilio for LiveChat!

With Twilio for LiveChat, you can start sending SMS to your customers right during a chat! And all of that without leaving your LiveChat application.

Twilio for LiveChat: Send SMS to your customers with Twilio!

Twilio for LiveChat: what does it offer?

There are three core features offered by Twilio integration:

  • Sending SMS to customers during and/or after the chat;
  • Scanning your pre-chat survey for the phone number and automatically adding it to the Send to field;
  • Loading the history of previous messages from Twilio, based on the phone number provided by you or your customer.

All of them can be accessed easily during or after a chat, right at the top right section of your Chats or Archives sections.

Twilio for LiveChat: send SMS right from your LiveChat!

OK, show me how it works!

To make your life easier, we’ve prepared a dedicated tutorial that will show you how to integrate your LiveChat with Twilio and how to use the integration itself. Click here to check it out!

Twilio for LiveChat: visit LiveChat Marketplace

Also, in case of any additional questions, don’t hesitate to start a chat with us! Our Support Heroes are available 24/7/365 and are always ready to help!

KrzysztofKrzysztof
13 July 2018

Highrise For LiveChat Is Getting an Update!

From now on, you can add new contacts to your Highrise account and see if the person chatting with you is already on your list. All of that without leaving your LiveChat app!

Updated Highrise for LiveChat is here

Highrise integration is getting an update!

Highrise for LiveChat: what’s the update about?

We’ve basically revamped the UI of the integration, making the experience of adding new Contacts to Highrise much smoother. From now on, clicking on Add to Highrise button will no longer take you to the completely different screen, outside of LiveChat app.

Highrise for LiveChat: add new contact to Highrise

Instead, we will open a new window straight in your LiveChat, where you’ll be able to add new Contacts to your Highrise account. And that should significantly improve your workflow with the integration.

Highrise for LiveChat: managing your Contacts straight in LiveChat app!

Highrise for LiveChat: so, what else is there?

We’ve not only updated the UI of Highrise integration, but we’ve improved the source code of it as well. This change will ensure the better stability of the module, and it will also provide us with better tools to diagnose your Highrise integration, in case of any issues!

In addition to all that, we’ve got one more treat for you. If you’ll click here, you will see our updated Highrise tutorial, telling you all about the integration itself and guiding you through the installation process. Just in case that you have not yet linked your LiveChat with Highrise :)

KrzysztofKrzysztof
14 March 2018

Messenger for LiveChat Is Now Live!

Expand the number of channels used to communicate with your customers! Messenger for LiveChat is now live, giving you the opportunity to link your Facebook page with LiveChat.

Messenger for LiveChat is here!

Messenger for LiveChat: so what does it offer?

The integration is pretty simple. With the use of it, you can link your Facebook Page with LiveChat and reply to your fans without switching your app to Messenger.

Keep all of your communication in one place!

Whenever your agents accept chats, each new conversation started on Facebook page will be automatically transferred to LiveChat. And all of that for only $10 per month!

Messenger for LiveChat: so how to get it going?

You can enable the integration right in LiveChat’s Marketplace, by visiting the Apps section.

Enable the integration right in your LiveChat's Marketplace

And as always, don’t hesitate to leave us a comment below. We would love to hear your thoughts about the Messenger integration.

KrzysztofKrzysztof
7 February 2018

LiveChat for Easy Digital Downloads Is Here!

Running your Easy Digital Downloads and looking for a way to create an exceptional customer service? Look no more – LiveChat for Easy Digital Downloads is here!

LiveChat for Easy Digital Downloads is here!

LiveChat for Easy Digital Downloads: What does it offer?

LiveChat for EDD gives you all the right tools to create the exceptional help center for your customers – and more!

LiveChat for Easy Digital Downloads – create your own help center!

Targeting your customers’ exact needs is no longer a problem. Now you can see the exact value of their cart and what products are they interested in. And all of that straight during a chat!

Show me how it works!

Click here to check out our official EDD integration guide. And, as always, we love to hear from you so don’t hesitate to leave us a comment in a section below!

KrzysztofKrzysztof
2 January 2018

Share Your Customers Screen: New Join.me Integration Is Here!

Start a screen sharing session with your customers whenever they require technical assistance or would like to show you how to recreate a tricky issue. LiveChat Join me integration is here!

LiveChat Join me is here!

LiveChat Join me integration: how does it work?

With Join.me integration, you can invite your customers to a screen sharing session straight during a chat!


LiveChat Join me: You are just a click away from sharing your customers' screens!

After sending the invitation, we will ask your customer to accept it. Clicking on Allow button available in his chat window will start a download of the Join.me application.

LiveChat Join me: Ask your customer to click on Allow button, available in his chat window

Installing the app will automatically initiate a screen sharing session with your customer. To take control of your customer’s screen, simply click on the link that we generated in your LiveChat app.

LiveChat Join me: access your customer's screen

And the best part is: Join.me for LiveChat is completely free! Neither you nor your customers will be charged with any additional costs for using the integration.

See how the magic works!

Click here to check out our official Join.me integration guide. Also, don’t forget to leave us a comment down below – we would love to hear from you!

KrzysztofKrzysztof
8 December 2017

Automate Your Email Marketing: Autopilot Integration Is Here!

LiveChat Autopilot integration is here, allowing you to follow-up your customers right after a chat conversation.

LiveChat - Autopilot integration is here!

Automate your email marketing and close more of your hot leads in the process!

LiveChat Autopilot integration: how does it work?

With Autopilot integration you can now automatically add new contacts to your journeys. To do that, simply tag a chat with your customer and we will do the rest for you.


LiveChat Autopilot: Tag a chat to trigger the Journey in Autopilot!

What’s more, you can specify which tag should trigger a journey in your Autopilot. LiveChat will also equip each of your new contacts with the information gathered from your pre and post-chat surveys.

LiveChat Autopilot: Specify which tag should trigger a Journey in Autopilot!

See how the magic works!

Click here to check out our official Autopilot tutorial. Also, don’t forget to leave a comment below – we would love to hear from you!

KrzysztofKrzysztof
3 November 2017

Keep Your Internal Knowledge Base Right in LiveChat Application!

LiveChat Knowledge Base is here, giving you the possibility to create your internal knowledge base and access it straight during a chat!

LiveChat Knowledge Base is here!

Give your agents the possibility to use the Knowledge Base whenever they stumble across difficult questions from your customers. And all of that without leaving your LiveChat app!

So how does LiveChat Knowledge Base work?

It’s quite simple! All you have to do is to install the integration and add your first article. What’s important, both of them can be done without leaving your LiveChat app – it’s that easy!


Add a first article to your Knowledge Base!

But there’s more! Out of the box, we provide you with a series of articles, guiding you through both: installation process and your Knowledge Base management. Click here to check them out!

What else should I know?

The integration is currently in beta, and you can test it for free until the end of 2017. Don’t worry though – we can confirm that it is stable.

What’s more, we are planning to extend the Knowledge Base’s functionality with some exciting new features, so stay tuned for more updates!

KrzysztofKrzysztof
18 October 2017

CoBrowse with your customers: Median integration is here!

Looking for a quick and easy way to manage a CoBrowsing session with your customer?
Look no more. LiveChat – Median integration is here, making it both easy and convenient to see exactly what your customers are looking at!

LiveChat - Median integration is here!

LiveChat – Median integration: what it’s all about?

Being your customer’s additional pair of eyes can genuinely make a difference. From spotting an unusual behavior of your application to guiding your customer through a checkout process, CoBrowsing session can speed things up.


CoBrowse with your customers during a chat!

Combine that with one of the most versatile LiveChat tools on the market, and you’ll see that there’s no better way to impress your customers with exceptional service.

See how the magic works!

Click here to check out our official Median integration guide. Also, don’t forget to leave us a comment below. We’d truly love to hear from you!

KrzysztofKrzysztof
28 September 2017

Create a chat bot for your business using BotEngine

Take care of popular customer scenarios with a chat bot!

By integrating LiveChat with BotEngine, you will be able to create a bot that can take an order, schedule an appointment or answer a common question – all without your help!

LiveChat and BotEngine integration update

And when the bot faces a problem it can’t solve, it will transfer the chat straight to you.

Get it while it’s hot. Sign up for BotEngine today and have a crack at creating your own chat bot.

JacobJacob
21 September 2017

LiveChat for osCommerce Is Here!

LiveChat for osCommerce is here! Build a strong relationship with your clients by amazing them with the excellent customer service.

LiveChat for osCommerce is here!

LiveChat for osCommerce will make your e-commerce journey much easier!

Adding LiveChat to your osCommerce have never been easier. With no need to edit any lines of code, you can focus on what’s important – providing your visitors with excellent customer service, available on the spot!


Add chat to your osCommerce with just a few easy steps!

But there’s more! Out of the box, our plugin allows you to:

  • See your customer’s cart details;
  • Decide where to show your chat window;
  • Disable LiveChat for guest users of your store.

Our plugin comes with additional features, straight out of the box!

Our official tutorial is available here, so don’t hesitate to check it out. Also, don’t hesitate to leave us feedback at feedback@livechatinc.com – we’d love to hear from you!

KrzysztofKrzysztof
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