See our other products: ChatBot - AI bot platform | HelpDesk - support ticket system | KnowledgeBase - help center for website

LiveChat updates

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Livechat: Work scheduler for all days of the week
26 May 2014

Work scheduler for all days of the week

Set different working hours for each day of the week for agents who change their shifts often. The updated work scheduler will allow you to either set the working hours for weekdays and weekends or for each day separately.

To learn more about the work scheduler and agent working hours, read our work scheduler tutorial.

Work scheduler for days update
JacobJacob
Livechat: Exportable goals report
22 May 2014

Exportable goals report

If you need detailed information about your goals to calculate your agents commission or to determine the next steps for your company, the new exportable goals report will have you covered.

Enterprise plan users can get it on demand or schedule an automatic export via the Export section.

New exportable Goals report
JacobJacob
Livechat: Add LiveChat to your page via 1&1 integration
16 May 2014

Add LiveChat to your page via 1&1 integration

Gain new leads and stay in touch with your customers by using the LiveChat and 1&1 integration. It is really easy to set up – you will be able to chat with your customers within minutes.

1&1 Integration with LiveChat
JacobJacob
Livechat: Introducing LiveChat Dashboard
15 May 2014

Introducing LiveChat Dashboard

Get the latest scoop on the state of your customer service using the LiveChat Dashboard. The dashboard provides key chat and ticket-related metrics. Get it on your wall, mobile or desktop and start tracking!

LiveChat Dashboard update
JacobJacob
Livechat: New LiveChat graphics available
8 May 2014

New LiveChat graphics available

You can now choose from a wider selection of eye-catchers, chat buttons and agent photos. Check out all the new LiveChat graphics and spice up your chat!

New LiveChat graphics
JacobJacob
Livechat: Send button for mobile chat window
6 May 2014

Send button for mobile chat window

The addition of a ‘send’ button for the mobile chat window will allow your website visitors to contact you more easily when using a mobile device.

Send button for mobile chat window
JacobJacob
Livechat: CC option in tickets
5 May 2014

CC option in tickets

Keep everyone in the loop using the new CC option in tickets. Adding additional email addresses to a ticket will allow you to notify all interested parties about its status.

CC option in tickets update
JacobJacob
Livechat: Single goal reports
30 April 2014

Single goal reports

Check out the effectiveness of your chat when it comes to individual business goals. You can now get single goal reports to see how particular business tasks are achieved and which need some additional work.

Single goal reports in LiveChat
JacobJacob
Livechat: Twitter Follow button in the chat window
18 April 2014

Twitter Follow button in the chat window

The Twitter Follow button in the chat window received a small update.

Instead of just accessing your Twitter profile, your visitors can now directly follow your channel from the chat window.

Read more about the change on our developers blog.

Twitter Follow button update
JacobJacob
Livechat: LiveChat on your support page via HelpIQ integration
11 March 2014

LiveChat on your support page via HelpIQ integration

Offer instant help and resolve pressing issues by installing LiveChat on your support page via the HelpIQ integration. Providing a live chat option on your documentation page will allow you to help customers find particular answers and address questions that are not yet documented.

LiveChat and HelpIQ integration
JacobJacob
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