We like to stay fresh!
Offer instant help and resolve pressing issues by installing LiveChat on your support page via the HelpIQ integration. Providing a live chat option on your documentation page will allow you to help customers find particular answers and address questions that are not yet documented.
Create tickets on the go using the latest versions of our iPhone and iPad apps.
When you get tough cases you can’t handle out of the office, you can create iPhone tickets and get back to them or assign them to one of your colleagues.
You can now crop agent pictures to your liking, which makes getting the right picture for your profile much easier.
We’ve also fixed a small chat window bug visible to Internet Explorer 11 users.
Navigate between cases using the recent tickets view – after answering a ticket, you will be able to quickly move to a new case.
Easily navigate through the tickets section using the contextual back button. The button will lead back to the site you were browsing, making the navigation much more intuitive.
Reach the information you need faster by accessing chats tied to tickets. When looking at a ticket, click on the chat link to see the related chat.
You can also access tickets in the same way. When looking at an archived chat, click on the related ticket link to reach the ticket created for this case.
This will help you to get the crucial information faster and solve cases more efficiently.