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You can now choose from a wider selection of eye-catchers, chat buttons and agent photos. Check out all the new LiveChat graphics and spice up your chat!
The addition of a ‘send’ button for the mobile chat window will allow your website visitors to contact you more easily when using a mobile device.
Keep everyone in the loop using the new CC option in tickets. Adding additional email addresses to a ticket will allow you to notify all interested parties about its status.
Check out the effectiveness of your chat when it comes to individual business goals. You can now get single goal reports to see how particular business tasks are achieved and which need some additional work.
Offer instant help and resolve pressing issues by installing LiveChat on your support page via the HelpIQ integration. Providing a live chat option on your documentation page will allow you to help customers find particular answers and address questions that are not yet documented.
Create tickets on the go using the latest versions of our iPhone and iPad apps.
When you get tough cases you can’t handle out of the office, you can create iPhone tickets and get back to them or assign them to one of your colleagues.