See our other products: ChatBot - AI bot platform | HelpDesk - support ticket system | KnowledgeBase - help center for website

LiveChat updates

We like to stay fresh!
Livechat: New LiveChat graphics available
8 May 2014

New LiveChat graphics available

You can now choose from a wider selection of eye-catchers, chat buttons and agent photos. Check out all the new LiveChat graphics and spice up your chat!

New LiveChat graphics
JacobJacob
Livechat: Send button for mobile chat window
6 May 2014

Send button for mobile chat window

The addition of a ‘send’ button for the mobile chat window will allow your website visitors to contact you more easily when using a mobile device.

Send button for mobile chat window
JacobJacob
Livechat: CC option in tickets
5 May 2014

CC option in tickets

Keep everyone in the loop using the new CC option in tickets. Adding additional email addresses to a ticket will allow you to notify all interested parties about its status.

CC option in tickets update
JacobJacob
Livechat: Single goal reports
30 April 2014

Single goal reports

Check out the effectiveness of your chat when it comes to individual business goals. You can now get single goal reports to see how particular business tasks are achieved and which need some additional work.

Single goal reports in LiveChat
JacobJacob
Livechat: Twitter Follow button in the chat window
18 April 2014

Twitter Follow button in the chat window

The Twitter Follow button in the chat window received a small update.

Instead of just accessing your Twitter profile, your visitors can now directly follow your channel from the chat window.

Read more about the change on our developers blog.

Twitter Follow button update
JacobJacob
Livechat: LiveChat on your support page via HelpIQ integration
11 March 2014

LiveChat on your support page via HelpIQ integration

Offer instant help and resolve pressing issues by installing LiveChat on your support page via the HelpIQ integration. Providing a live chat option on your documentation page will allow you to help customers find particular answers and address questions that are not yet documented.

LiveChat and HelpIQ integration
JacobJacob
Livechat: iPad and iPhone tickets
7 March 2014

iPad and iPhone tickets

Create tickets on the go using the latest versions of our iPhone and iPad apps.

When you get tough cases you can’t handle out of the office, you can create iPhone tickets and get back to them or assign them to one of your colleagues.

Grab the latest iPhone and iPad apps to create tickets while mobile.

iPad and iPhone tickets in LiveChat apps
JacobJacob
Livechat: Save LiveChat reports as CSV files
8 February 2014

Save LiveChat reports as CSV files

Save LiveChat reports to a file for all kinds of number-crunching operations. To save a report to a CSV file, access it in the Reports section and select save as CSV.

Save LiveChat reports to a CSV file
JacobJacob
Livechat: New LiveChat iPad iOS7 app
29 January 2014

New LiveChat iPad iOS7 app

The new LiveChat iPad iOS7 app makes chatting even more convenient thanks to the new, clear interface and landscape mode.

Get the app from the App Store, kick back on your favorite sofa and start chatting!

New LiveChat iPad iOS7 app
JacobJacob
Livechat: Percentage value for customer satisfaction
24 January 2014

Percentage value for customer satisfaction

You can now quickly gauge the effectiveness of your support by checking the percentage value for your customer satisfaction reports.

Customer satisfaction value
JacobJacob
1 14 15 16 17 18 21
Rate us! Rate this chat to help us become better support. +