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LiveChat updates

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Livechat: Mac LiveChat application update
25 July 2013

Mac LiveChat application update

A new version of the Mac LiveChat application is now available. Some of the major changes include:

  • Everything in one window: All chats and visitor tracking happens in one window.
  • Unified statuses: Accept chats and Don’t accept chats statuses have been introduced to the Mac application.
  • Simplified settings: We’ve cut down on unnecessary settings and left only the essentials.

Get the updated LiveChat for Mac application.

Updated Mac LiveChat application
JacobJacob
Livechat: Answer chats from mobile users
23 July 2013

Answer chats from mobile users

The chat window is now fully supported across all mobile devices and will allow you you to receive chats from mobile users.

Chats from mobile users
JacobJacob
Livechat: Pending chats warning
22 July 2013

Pending chats warning

We have introduced a pending chats warning preventing you from losing your current chats when the web application is accidentally closed.

Pending chats warning

Whenever you have ongoing chats or you have the Accepting chats status, you will get a warning when you try to close the application tab or the browser.

JacobJacob
Livechat: First-time visitor greeting
17 July 2013

First-time visitor greeting

Make a great first impression and show that you have a chat option available using the First-time visitor greeting. Using this greeting, you can talk to people who visit your website for the very first time.

Set up a new greeting for your first-time visitors now!

JacobJacob
Livechat: Lightning fast chat window
15 July 2013

Lightning fast chat window

We’ve significantly sped up the chat window loading time by switching to EdgeCast. Your visitors will be able to get help even faster!

Check out the low loading times for the fast chat window:

Lighting fast chat window
JacobJacob
Livechat: LiveChat Windows application update
27 June 2013

LiveChat Windows application update

New version of the LiveChat Windows application has just been released!

Here are some of the major changes coming with this update:

  • Information stored in various integrations, e.g. FullContact, is now available in the application as visitor details.
  • Chats are now colored according to their status (active chats are green, chats that require your immediate attention are red and inactive chats are grey).
  • Agents can access chat history straight from the chat window.

Check out the updated version of the application!

LiveChat Windows application update
JacobJacob
Livechat: Use WHMCS integration to store chat transcripts as notes
19 June 2013

Use WHMCS integration to store chat transcripts as notes

Keep a complete history of your communication with visitors in WHMCS. Use this information to spot valuable leads and convert them into customers.

See how to set up the integration in WHMCS integration guide.

JacobJacob
Livechat: Link your live chat with other services using Zapier integration
29 May 2013

Link your live chat with other services using Zapier integration

Easily combine LiveChat with other services! At the end of each chat, you can seamlessly forward the chat data to a number of applications through Zapier. Link LiveChat with another service available on Zapier platform with just a few clicks.

Give it a try and see what kind of services you can connect with using the Zapier integration. Be sure to share the results!

Zapier integration with LiveChat
JacobJacob
Livechat: Easy email marketing with GetResponse integration
24 May 2013

Easy email marketing with GetResponse integration

Work on your newsletter subscriber base and steadily grow your newsletters’ reach using the new GetResponse integration.

GetResponse integration with LiveChat in action
JacobJacob
Livechat: Remote desktop access with TeamViewer integration
23 May 2013

Remote desktop access with TeamViewer integration

Resolve support cases quickly using the new TeamViewer integration. Access and control your visitors’ desktops to pinpoint problems and deal with them decisively.

TeamViewer integration with LiveChat
JacobJacob
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