We like to stay fresh!
You can now crop agent pictures to your liking, which makes getting the right picture for your profile much easier.
We’ve also fixed a small chat window bug visible to Internet Explorer 11 users.
Navigate between cases using the recent tickets view – after answering a ticket, you will be able to quickly move to a new case.
Easily navigate through the tickets section using the contextual back button. The button will lead back to the site you were browsing, making the navigation much more intuitive.
Reach the information you need faster by accessing chats tied to tickets. When looking at a ticket, click on the chat link to see the related chat.
You can also access tickets in the same way. When looking at an archived chat, click on the related ticket link to reach the ticket created for this case.
This will help you to get the crucial information faster and solve cases more efficiently.
You can now get the full story behind each chat thanks to the addition of chat Archives events. The events will show you what actions were performed by agents and visitors during the chat.
Handle cases that couldn’t be resolved through chat using LiveChat tickets. The new ticketing feature will help you provide even better support at no additional cost.
You can create tickets from chat or receive them via email or when your chat is offline. Read more about tickets.
The chat window logo has been made Retina Display compatible. By uploading a high-res logo, you can improve its look and make it sharper on Retina Display monitors.
Additionally, the Reports section has received a number of small updates:
- reports will now work better on mobile devices
- the look of the report tooltips has been improved
We’ve added an in-app support function to the web application. If you need help while using the app or configuring something, simply click on the Help button to chat with one of our agents.
Additionally, we’ve made the notifications settings more accessible by moving them to the agent menu.