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LiveChat updates

We like to stay fresh!
Livechat: Crop agent pictures and the IE 11 bug fix
17 January 2014

Crop agent pictures and the IE 11 bug fix

You can now crop agent pictures to your liking, which makes getting the right picture for your profile much easier.

Crop agent pictures in LiveChat

We’ve also fixed a small chat window bug visible to Internet Explorer 11 users.

JacobJacob
Livechat: Recent tickets view
15 January 2014

Recent tickets view

Navigate between cases using the recent tickets view – after answering a ticket, you will be able to quickly move to a new case.

Recent tickets update
JacobJacob
Livechat: Manual ticket creation
13 January 2014

Manual ticket creation

You can now use manual ticket creation in the Tickets section. Simply select the Create a ticket button and fill in the form.

Manual ticket creation in LiveChat

Additionally, it is now possible to filter through the available agents when assigning a ticket.

Filtering ticket assignee in LiveChat
JacobJacob
Livechat: Contextual back button
19 December 2013

Contextual back button

Easily navigate through the tickets section using the contextual back button. The button will lead back to the site you were browsing, making the navigation much more intuitive.

Contextual back button in LiveChat
JacobJacob
Livechat: Chats tied to tickets
17 December 2013

Chats tied to tickets

Reach the information you need faster by accessing chats tied to tickets. When looking at a ticket, click on the chat link to see the related chat.

Related chat in a ticket

You can also access tickets in the same way. When looking at an archived chat, click on the related ticket link to reach the ticket created for this case.

Chats tied to tickets

This will help you to get the crucial information faster and solve cases more efficiently.

JacobJacob
Livechat: Chat archives events
10 December 2013

Chat archives events

You can now get the full story behind each chat thanks to the addition of chat Archives events. The events will show you what actions were performed by agents and visitors during the chat.

Chat archives events
JacobJacob
Livechat: Introducing LiveChat tickets
4 December 2013

Introducing LiveChat tickets

Handle cases that couldn’t be resolved through chat using LiveChat tickets. The new ticketing feature will help you provide even better support at no additional cost.

LiveChat Tickets update

You can create tickets from chat or receive them via email or when your chat is offline. Read more about tickets.

JacobJacob
Livechat: iPhone LiveChat iOS7 app
12 November 2013

iPhone LiveChat iOS7 app

Get the latest LiveChat iOS7 app to chat with customers while mobile. The easy to access chat history and improved push notifications will allow you to quickly identify problems and resolve them on the spot. The new app for iPad is in the works.

iPhone LiveChat iOS7 app
JacobJacob
Livechat: Chat window logo and Reports updates
7 November 2013

Chat window logo and Reports updates

The chat window logo has been made Retina Display compatible. By uploading a high-res logo, you can improve its look and make it sharper on Retina Display monitors.

Chat window logo on Retina

Additionally, the Reports section has received a number of small updates:

  • reports will now work better on mobile devices
  • the look of the report tooltips has been improved
Reports tooltip update
JacobJacob
Livechat: In-app support in LiveChat
22 October 2013

In-app support in LiveChat

We’ve added an in-app support function to the web application. If you need help while using the app or configuring something, simply click on the Help button to chat with one of our agents.

Additionally, we’ve made the notifications settings more accessible by moving them to the agent menu.

In-app support in LiveChat
JacobJacob
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