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You can now use our Knowledge Base integration to build a public Help Center for your customers!
Help Center: what does it offer?
With our Help Center you can create an exceptional help desk and adjust it to your needs, by being able to:
- customize the URL, logo, colors, and headline of your help page;
- integrate with Google Analytics;
- decide which articles should be public.
Check out our official page that will help you start off with your own! Also, stay tuned for additional features like:
- AI-powered article suggestions;
- quick and convenient add to reply button;
and much more!
The whole new way of customizing your chat window is here! LiveChat introduces Chat Widget Themes: a brand new section of LiveChat Marketplace, where you will find all the right tools to make your chat look better than ever before!
Chat Widget Themes: what it’s all about?
You access the Chat Widget Themes section by simply going to LiveChat Marketplace. There you will find our brand new Chat Widget Themes section.
See which theme will be the best for you and, with just a click, install it on your LiveChat. What’s more, if you’re feeling a little adventurous, you can create your own theme based on our detailed documentation!
Start a screen sharing session with your customers whenever they require technical assistance or would like to show you how to recreate a tricky issue. LiveChat Join me integration is here!
LiveChat Join me integration: how does it work?
With Join.me integration, you can invite your customers to a screen sharing session straight during a chat!
After sending the invitation, we will ask your customer to accept it. Clicking on Allow button available in his chat window will start a download of the Join.me application.
Installing the app will automatically initiate a screen sharing session with your customer. To take control of your customer’s screen, simply click on the link that we generated in your LiveChat app.
And the best part is: Join.me for LiveChat is completely free! Neither you nor your customers will be charged with any additional costs for using the integration.
See how the magic works!
Click here to check out our official Join.me integration guide. Also, don’t forget to leave us a comment down below – we would love to hear from you!
You can now see which chats end with sales thanks to the new Sales Tracker. Add it to your product pages to monitor when a chat leads to a successful checkout.
Whenever a customer makes a purchase after a chat, all the transaction information like order ID or order value will be added to the chat thanks to the Sales Tracker. You can look it up in your Archives or check out the big picture in the new Sales Report.
These will help you see which agents, pages and products bring in the most revenue! Monitor these metrics, make tweaks to your sales funnel and see how much you can improve week over week with the new Sales Tracker.
For more information, head to our Sales Tracker guide.
LiveChat Autopilot integration is here, allowing you to follow-up your customers right after a chat conversation.
Automate your email marketing and close more of your hot leads in the process!
LiveChat Autopilot integration: how does it work?
With Autopilot integration you can now automatically add new contacts to your journeys. To do that, simply tag a chat with your customer and we will do the rest for you.
What’s more, you can specify which tag should trigger a journey in your Autopilot. LiveChat will also equip each of your new contacts with the information gathered from your pre and post-chat surveys.
See how the magic works!
Click here to check out our official Autopilot tutorial. Also, don’t forget to leave a comment below – we would love to hear from you!
LiveChat Knowledge Base is here, giving you the possibility to create your internal knowledge base and access it straight during a chat!
Give your agents the possibility to use the Knowledge Base whenever they stumble across difficult questions from your customers. And all of that without leaving your LiveChat app!
So how does LiveChat Knowledge Base work?
It’s quite simple! All you have to do is to install the integration and add your first article. What’s important, both of them can be done without leaving your LiveChat app – it’s that easy!
But there’s more! Out of the box, we provide you with a series of articles, guiding you through both: installation process and your Knowledge Base management. Click here to check them out!
What else should I know?
The integration is currently in beta, and you can test it for free until the end of 2017. Don’t worry though – we can confirm that it is stable.
What’s more, we are planning to extend the Knowledge Base’s functionality with some exciting new features, so stay tuned for more updates!
A whole new way to customize your LiveChat is now available! The Apps Marketplace gives you the option to choose which custom features, additions and integrations you want to add to your LiveChat.
Right now, Owners and Administrators can use the Marketplace to pick and choose from all of LiveChat’s integrations with various 3rd party tools but more options are coming!
Make sure to check out the Apps Marketplace yourself.
In other news, we’ve also added better notifications for the number of new tickets and the number of online visitors. They now both look like the notification for the number of chats which is a lot clearer and easier to read.
Get into the Holiday spirit and choose one of the 12 new holiday-themed eye-catchers.
There are 6 spooky eye-catchers for Halloween and 6 merry ones for Christmas. Your customers won’t be able to resist to click them!
Check out the new eye-catchers and change yours for the upcoming Holidays!
Looking for a quick and easy way to manage a CoBrowsing session with your customer?
Look no more. LiveChat – Median integration is here, making it both easy and convenient to see exactly what your customers are looking at!
LiveChat – Median integration: what it’s all about?
Being your customer’s additional pair of eyes can genuinely make a difference. From spotting an unusual behavior of your application to guiding your customer through a checkout process, CoBrowsing session can speed things up.
Combine that with one of the most versatile LiveChat tools on the market, and you’ll see that there’s no better way to impress your customers with exceptional service.
See how the magic works!
Click here to check out our official Median integration guide. Also, don’t forget to leave us a comment below. We’d truly love to hear from you!
Take care of popular customer scenarios with a chat bot!
By integrating LiveChat with BotEngine, you will be able to create a bot that can take an order, schedule an appointment or answer a common question – all without your help!
And when the bot faces a problem it can’t solve, it will transfer the chat straight to you.
Get it while it’s hot. Sign up for BotEngine today and have a crack at creating your own chat bot.