We like to stay fresh!
2 October 2019
Now you can track how you stack up against your competitors.
To do it, view the benchmark data in the following reports: total chats, chat satisfaction, chat duration, response times.
One glance and you know if your chat satisfaction or first response time are up to customers’ expectations. Or if you need to work on some areas of live chat support in your business.
To see benchmark data, open one of the mentioned reports and flip on the toggle switch in the top right.
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