We like to stay fresh!
The new and improved Agents section is finally here!
You can now filter agents to find specific team members more quickly. You also get information about agent’s email and groups right on the list.
Smaller changes include a cleaner look for the Agent details section. Next week, you’ll also get access to a priority system you can use to decide who will get chats first within a group.
You can go between the new and the old look using the switch in your profile menu. Make sure to check the new Agents section out!