See our other products: BotEngine - chatbot platform | helpdesk.com - support ticket system | KnowledgeBase - help center for website

LiveChat updates

We like to stay fresh!
Livechat: New chat response time reports
29 September 2014

New chat response time reports

Learn more about the efficiency of your chat agents from two new response time reports.

First response time and Average response time reports will tell you how quickly your agents respond to new chats and how fast they reply in existing conversations.

Both these reports are now available for Enterprise plan users in the Reporting section.

New response time reports
JacobJacob
Rate us! Rate this chat to help us become better support. +