LiveChat updates

We’re updating our Privacy Policy!

At LiveChat, we care about the security of your data. Now we are about to achieve another milestone, by updating our Privacy Policy!

What it’s all about?

We are announcing that we will participate in the EU-U.S. and Swiss-U.S. Privacy Shield programs. What it basically means is that your personal information stored at LiveChat will be more secure when transferring them from EU and Swiss to United States.

What it also means is that your data will be collected and processed in compliance with all Privacy Shields Principles.

Click here to read our updated Privacy Policy – we strongly encourage you to do so!

As this is the important topic, we know that you may have some questions – feel free to start a chat with us! We will do our best to resolve all concerns that may cross your mind.

Get More Leads with Our New Eye-Catchers!

Making your chat stand out is one of the best ways to get more leads. That’s why we are introducing our new eye-catchers!

To use them, simply visit the Eye-catcher section of your LiveChat and browse through our extensive gallery. What’s more, you can upload your own eye-catcher, making sure that the chat will become one with your website’s layout!

Feel free to start a chat with us and tell us what you think! You can also leave us feedback at feedback@livechatinc.com. Each and every opinion is valuable to us!

Our Quality Page and Badge is getting an update!

Quality Page

We are introducing two new metrics:

• Total ratings;
• Average first response time.

You can now inform your customers how efficient your Customer Service is and how satisfied your customers are. Also, it’s a first time ever when we are introducing average first response time metrics for customers who are not using our Enterprise plan.

Not only that, you can now divide your Quality Page by department, just as you can do with your LiveChat – including translating your page based on your account’s settings.

Quality Badge

When updating our Quality Badge, we wanted it to match your website’s layout – that is why we are introducing new themes for your badge.

We have tweaked the rules granting the Quality Badge as well. From now on, all that it takes is to have at least 10 chats with the overall satisfaction of 70%. We are introducing a star system as well, allowing you to bump the score represented on a badge.

We hope that you will like our updated features! Also, click here to read a full stack article, describing our Quality Badge and Quality Page in detail.

Don’t hesitate to start a chat with us – we are available 24/7/365!

Be More Secure with LiveChat

You will now get a warning whenever a visitor tries to share a file with you that could be a potential security threat. 
This includes all MIME type files that could hurt your computer.

Be more secure

You can get access to the file regardless of the warning by clicking on the Get access button. Otherwise, the file will remain locked and no agent will be able to access it accidentally, neither in chat, nor in the Archives.

Feel free to leave us feedback at feedback@livechatinc.com – we will truly appreciate it!

Show the world that your Customer Service can be trusted!

Awesome customer service gives you a head start over your competition. Start promoting it with your new Quality Page and Quality Badge. Show that your Support Team is better than others!

Quality page

Enter the new Quality Badge category, available under the Installation section, and publish your Quality Page.

That will allow you to take care of two things – you can share your Quality Page on Social Media, like Facebook or Twitter, and use it as both:

• Your team’s benchmark;
• Your chat link.

Combine these features to create a landing page your customers can trust. And what’s a better way to build your customer’s loyalty?

Quality badge

Under the Quality Badge category, you will also find the code for your new Badge.

From there, you can copy the Quality Badge’s code and add it to your website. Show your customers that you are a true Customer Support Champion!

We hope that you will like our new feature! At feedback@livechatinc.com, you can let us know if you have any thoughts that you would like to share with us.

Also, if you have any additional questions, don’t hesitate to start a chat with us – we are available 24/7!!

Re-introducing Goals to LiveChat

We made a couple of changes to make Goals a bit simpler.

First off, Goals are now available in a new Ecommerce section in your LiveChat settings.

The Goals section itself is now easier to use and gives you a quick access to the associated reports and all chats that ended up with a Goal.

You can use Goals to see how many chats end with a result like getting a sale or customer signing up for your services. Check out the new Goals section and start measuring your LiveChat wins!

LiveChat Dashboard – now way faster and mobile friendly!

We know that fast and easy access to your team’s performance data is important to you. That is why we are introducing our improved Dashboard.

Click here to start using it right away!

New architecture

We have completely redesigned our Dashboard’s architecture. From now on, it works faster and it collects data from your LiveChat more efficiently. It can also display data stored on your computer, in case that your internet connection went down.

LiveChat Dashboard for mobile

Also, for the first time we are introducing a responsive design for our Dashboard. Feel free to use it on your mobile devices and quickly check the performance of your team – whenever and wherever you are.

Click here to learn more about LiveChat Dashboard. And, as always, don’t hesitate to tell us what do you think about it at feedback@livechatinc.com.

Our Windows app just got a bit better!

At LiveChat, making things better is one of our primary goals – this time, it is our Windows app that is getting an update!

From now on, your LiveChat will run much smoother, as we have made slight changes to the app’s code. Also, remember the time when the app refused to start again, after closing it on your device? We sat on it, and we can confirm that it’s gone now. We are sorry if you ever had this issue.

Click here to download our latest LiveChat for Windows app and let us know what do you think about it by sending us an email at feedback@livechatinc.com.

LiveChat for iOS is getting an update!

You already know that, at LiveChat, we like to stay fresh – and so do our apps! Because of that, our new version of LiveChat app for iOS is here, ready for you to download it from App Store.

With the new version, we have improved the app stability. We have also fixed few minor bugs, like crashing the app after login on iOS 8 and after login with the use of Google, which might have happened occasionally. Additionally, we made sure that the app will stay connected when using iOS 10 with your screen locked. Our sincere apologies if you have ever encountered any of those bugs.

Once again, any feedback from you will be greatly appreciated. Let us know what do you think by sending us an email at feedback@livechatinc.com.

Our self-help just got better!

At LiveChat, we know how important it is to quickly provide you with the information you need. Whether through chat or self-help with the use of our Help Center, resolution time is what keeps you and your customers happy. That is why we improved the search engine of our Knowledge Base.

From now on, simply type a key word that you are looking for and see the results right as you type it. What’s more, the results are better than ever! That is because now we are looking not only through titles but also through the content of our articles.

Visit our Knowledge Base and see how easy it is to look for the right article!

And, as always, we love to see some feedback from you, so feel free to drop us an email anytime at feedback@livechatinc.com.