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Livechat: Pending tickets follow-ups
12 June 2014

Pending tickets follow-ups

To help you handle pending tickets, we’ve added two automatic follow-ups. They are sent to ticket requesters who didn’t respond to your last reply.

LiveChat will send a follow-up after 3 days since the last agent’s reply to the ticket.

If you don’t hear from the requester for 7 days after your agent’s reply, the ticket will be automatically marked as solved. The requester will receive a notification about that and can re-open the ticket by replying.

Automatic pending tickets messages
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