LiveChat updates

See how customers interact with you

There’s lots of talk about being proactive, but is it really making your chat more engaging? Well, guess no more. We just added a new report that shows an at glance comparison of different engagement types so you can see which is working best and getting you most chats.

Say hello to the Chat engagement report.

The new report shows total chats broken down into three categories:

• started by automatic greetings,
• started by agents,
• and started by customers.

Head to Reports > Total chats to view your chat engagement report.

You can expect to see more reports soon. To share your ideas for improvement, drop us an email at feedback@livechatinc.com.

Tell us what you think