We like to stay fresh!
You can now decide who will get chats first in a group. This is a follow-up update to the recently released Agents section.
You have two priority settings to choose from: Primary, for core team agents who always should get chats first, and Secondary, for agents who fill in as backup or are still learning the ropes.
You can change agent priority by editing one of your agent groups in the Groups settings. You need to have the new design enabled in your Profile menu to access priority settings.
Let us know what you think about the update!