See our other products: BotEngine - chatbot platform | helpdesk.com - support ticket system | KnowledgeBase - help center for website

LiveChat updates

We like to stay fresh!
Livechat: Ticket ratings
30 October 2014

Ticket ratings

Get feedback on your team’s ability to handle ticket cases.

Customers who receive a notification email about a resolved ticket can now rate the received service as good or bad. The request for feedback is sent 3 days after the resolution.

You can check on the ticket ratings information in the Ticket satisfaction report.

Ticket ratings in LiveChat
JacobJacob
Rate us! Rate this chat to help us become better support. +