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Webinars
Join our online workshops and improve your customer support
No upcoming webinars
Check out the webinar recordings and Q&A sessions from previous webinars. Simply choose a webinar you want to see from the list on the right.
More webinars coming soon!
Previous webinars
Heroes Assemble pt. III: Follow me, team!
You have assembled a team of
extraordinary
people. You’ve welcomed them in your HQ and shown the way around. Now that your team is all ready, you need to learn how to
manage them right
so they can start saving the world.
Heroes Assemble Pt. II:
Enter the Matrix
You found the one. The hero. The Chosen. Now it’s time to show them around your world. Learn how to help your agents enter the chat team!
Heroes Assemble Pt. I:
How to hire chat heroes
Where to find heroes and heroines that would amaze your customers and win their hearts? How to find them hiding in the crowd? And finally – how to welcome them in the HQ?
Quo Vadis? Customer service in 2020
We’re living in interesting times. Our world is changing. Seeing these changes happening around us makes you wonder, what will mankind achieve next?
Gear up for a great holiday customer experience!
See how to create a customer experience that maximizes in-season holiday results and lays the groundwork for building a loyal customer base in the co-hosted webinar with Antavo!
Teach your agents how to fly!
We are going with a webinar on agent onboarding in your support team. I will share couple of ideas you can use to prepare your employees to work with LiveChat – and let them spread their wings!
How to sell like a boss. With LiveChat.
For all of you sales people out there, we are going with a webinar that will include some tips on how to sell efficiently with LiveChat.
Dealing with difficult customers
You have them in every business – but do you know how to deal with them? Join our webinar and find out!
How LiveChat does marketing automation with Autopilot
See how we use marketing automation to deliver high quality content to our customers to nurture them and make sure they achieve success with LiveChat.
Set sails with LiveChat – Installing LiveChat on your website
Setting up LiveChat can be fast. Join the webinar and see how simple it is to complete the installation!
Daily use of LiveChat
Agents! It’s your time to shine! We’ll teach you how to make the most of LiveChat in your day to day job.
Chat Branding and Customization
It’s important for your chat window design to match the company’s branding. We’ll help you make your LiveChat stand out.
Turning data into satisfaction, part 2
More data means more possibilities. Tune in for our webinar series on effective data management to learn how you can translate information into better customer relations and support.
Tips and Tricks – part 2
Following your feedback, we’re happy to share more LiveChat tips and tricks. Once again, we will meet to show you some great, but somehow underused features, useful hacks and tricks to boost your LiveChat experience.
Tips and Tricks
Get the most of your LiveChat with our favourite tips and tricks. This webinar will show you some features that you probably didn’t know about. Tune in to learn useful hacks, tricks and shortcuts!
Turning data into satisfaction
There’s no room for guesswork in a successful customer service department. You want to track everything that will help you build faster and more efficient customer support team.
Choose the right plan for you
Pick a right plan for you. See the difference between features, implementations and compare them with our benchmark.
Getting started with LiveChat
Learn how to get your LiveChat going, how to use agent’s app and get more chats.
How to Increase Sales Using Live Chat
Learn why and how chat customization helps increase your sales.
Tickets in LiveChat
Introducing the new addition to LiveChat –
tickets
.
Progressing with LiveChat, part 3
The final part of the series, this webinar will show you how to effectively use the available reports to gauge the state of your LiveChat.
Progressing with LiveChat, part 2
Grow your LiveChat-related skills to fine-tune your implementation during this webinar.
Progressing with LiveChat: Founding your growth
Information about optimizing your LiveChat to make it even better at growing measurable success with your website’s visitors.
New LiveChat introduction
A first look at the
new LiveChat
!
