A question once asked by Bonnie Tyler in the evergreen Holding out for a hero remains quite valid if you’re looking to hire the best people to staff your chats.
Where to find heroes and heroines that would amaze your customers and win their hearts? How to find them hiding in the crowd? And finally – how to welcome them in the HQ?
I was joined by Jonny Everett, Director of Customer Development at TheChatShop. Together we covered share some secret knowledge and explained how we hire heroes at TheChatShop and LiveChat.
The topics discussed were:
The webinar was followed by a short Q&A afterwards.