ALL

9:00am PDT on Tuesday, 7th June 2016

Teach your agents how to fly!

with Marcin Borowski

Flying - you're doing it wrong.

Well, not literally.

We are going with a webinar on agent onboarding in your support team. I will share couple of ideas you can use to prepare your employees to work with LiveChat – and let them spread their wings! Support wings, that is.

Q&A’s on the house. See you there!

While you have a free moment, check out the typing test we’ve recently prepared. Can you beat my 83 WPM?

Video from webinar

Questions asked during the webinar

What should be the average response time for an agent?
There’s no solid timeframe for it – in some businesses it may take longer than in the others. Average we assume is around 40 seconds – that’s when the chat window turns red in our application.
How many agents should staff the chat and how to calculate it?
You need to adapt to the site traffic and your business; that’s where staffing prediction report will come in handy.
Does LiveChat allow you to create your own knowledge base within the app?
Currently there’s no such an option – but if you would like to explore the topic of self-service, be sure to check the new ebook
hosted by
Marcin Borowski
Support Hero
When not helping our customers, Marcin is fighting villains and saving damsels in distress during LARP (live action role playing) sessions. He’s a zealot when it comes to fantasy genre. Marcin is in charge of a LARP association called Fantazjada.