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22 Best Live Chat Plugins for WordPress in 2024

Tomasz Ziętek
20 min read
Feb 28, 2024
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A WordPress live chat plugin allows you or your customer support agents to communicate live with your website visitors. You can message customers in real time for great customer satisfaction and assist them with purchases. Some plugins offer real-time visitor monitoring so you can analyze customer behavior and make necessary changes.

The best live chat plugin for WordPress allows you to increase customer engagement and understand user behavior. WordPress’ live chat functionality is simple to integrate. Once it’s set up, you’ll have a chat widget sitting at the bottom right side of your website. And when you’re not online, the chat widget can also be used as a contact form.

Live chat plugins are a great solution for large or small businesses with varying features and tools. You can close more sales, increase customer satisfaction, and look at historical reports to help you improve your site or business practices. 

Benefits of a WordPress live chat plugin

The largest benefit of a WordPress live chat plugin is improving customer satisfaction. You make it easy for customers to get personalized service when they’re looking for assistance. Easily answer customers' questions and use marketing automation to boost sales. 

Here are some of the other benefits:

The best live chat plugin for WordPress

There are some excellent WordPress live chat plugins designed for businesses. Each has its benefits regarding live chat support, functionality, and ease of use. WordPress' best live chat plugin offers more than just a live chat feature. You can automate a variety of functions, integrate marketing tools, and much more.

Here’s a look at the best WordPress live chat options:

LiveChat

At the top of our list is one of the best live chat plugins for WordPress, with options starting at $15 monthly. LiveChat functions as a premium WordPress plugin with live chat features and marketing tools. You can preset messages to quickly engage with visitors, starting chats with selected visitors on your own the moment they land on your website. This premium plugin helps customers across several communication channels by integrating with Whatsapp Business, Messenger, Apple Messages for Business, and more.

You can also discover insights with helpful reports that allow you to understand traffic to your site without the assistance of a data analyst. This allows you to make business decisions backed by the collected data. LiveChat easily connects to all of the major ecommerce platforms, including WooCommerce.

Have a look how to add live chat to your website.

Standout features

HubSpot 

HubSpot has a free chat plugin for your WordPress site, but if you want the full package, prices start at $45 monthly. The HubSpot plugin offers live chat and chatbots. Your support agents can chat with visitors in real time during office hours, and a chatbox is made available 24/7. The bots can generate leads, answer common questions, and make bookings for meetings.

Beyond the live chat capabilities, you can also access an email design editor, automate marketing, and use the free CRM and built-in analytics. HubSpot CRM engages leads through the live chat sync automatically with the forms you use. New leads are managed, segmented, and analyzed based on interactions. It’s free to try out by downloading from the WordPress store, and there are additional monthly plans catering to businesses.

Standout features

LiveChat WordPress Plugin

Set up your chat using quick and easy set-up of LiveChat in your WordPress website.

Trusted by 36,000+ companies

Free 14-day trial

JivoChat

This live chat WordPress plugin allows you to communicate with customers via phone, email, and social media. JivoChat offers customization of implementation and design so you can represent your brand while you offer customer support. This WordPress plugin provides you with a CRM or connects to one you already use.

It’s free for the basic version, or you can opt for the business plan, which is $19 a month.

Standout features

Formilla Live Chat

Formilla Live Chat is a free solution that allows you to have up to 30 chats per month and one chat agent. You can upgrade if you require more user engagement with unlimited agents starting at $24.99 monthly.

This WordPress live chat plugin is available for business owners using WooCommerce, and the live chat app is available on any mobile device or browser with full functionality.

You can track users with real-time monitoring and use the live chat feature to engage with them. The plugin also allows you to target your customers based on visitor behavior, location, or language with personalized chat boxes. For more personalized conversations, your customers can see images of agents during communication.

Standout features

Chaty

Chaty allows you to connect with visitors through their favorite communication channels, including WhatsApp chat, Facebook Messenger, Viber, Telegram, TikTok, and more. It’s a free plugin, but you can enjoy all the features with the Pro Plan for $49 annually.

Visitors get to choose the chat channels they’re already using instead of staying on your website waiting for a response. This enhances the customer experience, offering a direct click to chat from the most popular communication methods.

Standout Features

tawk.to Live Chat

tawk.to live chat is a WordPress widget that allows you to monitor and chat with visitors on your website. Live chat tools allow you to respond to support tickets, organize your contacts, and create a cohesive FAQ section.

There are a lot of perks with the forever free live chat plugin. However, as a business, you may want to choose the extras for a small cost. tawk.to allows you to hire an agent or train one of your agents for $1 per hour. Different plans offer unlimited agents, automated live chat, and more.

Standout features

3CX Live Chat

Originally called WordPress Live Chat, 3CX Live Chat is one of the best WordPress chat plugins with fully customizable chat widget settings. The chat plugin integrates with the whole communication system offered by 3CX.

After a major update, new plans include voice capability and the ability to pick up conversations from multiple channels through one user interface. This is a great option for service agents, salespeople, small businesses, and large businesses.

3CX is designed to scale as your business grows. There are no limitations on how many agents can talk with customers via WordPress live at one time. The Standard plan is free, but you must self-manage it, while the Pro plan is $145 per year.

Standout features

Crisp

Crisp Live Chat offers a free plan and a fantastic chat experience for website visitors. This absolutely free live chat option allows you to grow your email list, generate leads, and offer customers an enhanced experience. Get real-time notifications with the option of using a chatbot. The chat plugin is easy to integrate into your WordPress site and with other active installations.

Through support live chat, you can quickly answer your customer's questions. The automated chatbot allows you to create scenarios that directly assist your specific customers with the chatbot builder. You can also integrate Crisp with Slack, emails, Facebook Messenger, and Twitter.

Standout features

Olark

With Olark, you can offer customers live chat and their branded chatbot, CoPilot. Olark will customize the chatbot based on your business’ specific workflow, so you can get sales leads even without a WP live chat support agent. You can integrate live chat functionality with Salesforce, Zendesk, and more. Chat apps are also available for iOS and Android devices.

This WordPress live chat lets you track visitors, allowing you to communicate with them and increase sales. This live chat plugin allows customers to do a chat rating, helping you to improve. You can also generate reports on sales. The monthly plan is $19 with no contractual obligations.

Standout features

Brevo (previously Sendinblue)

Brevo (Sendinblue) is known for more than live chat solutions; it also offers excellent email marketing tools. There’s no WordPress plugin repository needed, and integrating the chat widget is simple. You’re able to organize your team as well as speak to website visitors.

Brevo allows you to see what page a customer is on when you’re talking to them. The live chat function is part of a larger CRM program and the easy setup includes SMS marketing, a shared inbox, and email marketing. There is a free plan with limited daily emails, or the business plan, which is $65 monthly, offering 20,000 emails per month.

Standout features

LiveChat WordPress Plugin

Set up your chat using quick and easy set-up of LiveChat in your WordPress website.

Trusted by 36,000+ companies

Free 14-day trial

Zendesk Chat

Zendesk Chat is one of the best live chat plugin options for WordPress to speak with customers across multiple channels. That means that your customers won’t have to explain something multiple times. Group messaging allows users to talk with several people while dealing with complex issues.

This WordPress chat plugin allows you to let customers know that the product has been delivered. Zendesk is also great live chat software for advanced analytics. Monthly rates are $55 per agent.

Standout features

Chaport

Chaport is one of the WordPress live chat plugins that allows you to contact customers through multiple websites. You can speak on Facebook chat and other messaging services with unlimited chats. Your agents will respond through the Chaport platform and not the messaging platforms, so it’s simple for them to use.

The chatbot can be programmed to answer specific questions related to your business. This will alleviate the need for live agents to answer all customer inquiries. There are over 2,000 apps that can be integrated into Chaport.

Standout features

SnapEngage

SnapEngage has an omnichannel solution, live chat, that helps customers connect through Facebook Messenger, Twitter, SMS, and more. You can use SnapEngage as is or customize it with all the available tools beyond just live chat.

This WordPress live chat plugin lets you sync what you already have, including your contacts and leads. The lowest plan is the Essentials plan, which has a long list of features and costs $16 monthly.

Standout features

Intercom

With Intercom, you can add articles to help your customers, which can then be shared during live chats. Other live chat tools include targeted messages and lead-generation tools.

This chat plugin is capable of helping businesses with onboarding, marketing automation, and engaging customers. You can integrate it easily with essential business tools like CRM plugins and email marketing.

Standout features

Tidio

Tidio live chat is at the top of the list as the best live chat plugin for WordPress. It’s a free plugin that’s quick and easy to install with options for extras. You can get support for email, Facebook chat, and your WordPress site. You can have your agents help visitors or use their chatbots.

Tidio live chat notifies you when there’s an incoming visitor, allowing you to talk to them as soon as they land on your site. You can also customize your chat window with your branding, available across all channels. The monthly cost ranges from $39-$399 to get the best WordPress chat plugin features.

Standout features

Freshdesk Messaging

Freshdesk Messaging is a widely used WordPress live chat plugin for business owners. Your customers will start by speaking with chatbots, which takes away the stress from your busy agents. Bots are multilingual, so no matter where your messages come from, they all land in one inbox. It’s simple to use, but there are a lot of integrations that make it a robust live chat option.

Standout features

LivePerson

LivePerson lets you talk to visitors on your WordPress website through their desktop or mobile devices. This is a well-established WordPress live chat plugin that’s been around since 1995 with upgrades throughout the years. LiveEngage lets you talk with customers however they want with a simple platform. This plugin adds tag scripts to the footer of your site’s page, allowing for live chat functionality.

The chatbots, or Conversation AI, are so human that customers will feel like they’re having a real, personal chat. There’s a history of all chats to help you understand what your customers need.

LivePerson offers a modern way to engage visitors from desktop and mobile. It's fast and simple and connects you in real time. LivePerson offers a huge range of services for large and small businesses, so pricing varies as you pay for what you use.

Standout features

Smartsupp

This live chat WordPress plugin has live chat software, available chatbots, and reporting capabilities. You can download the plugin for free, but to remove the limits, you’ll need to move to a paid plan. The low-rate monthly plan is $15, while the premium plan is $2,000 annually and covers all the benefits. You get unlimited chatbots and all the reporting tools to run your business optimally.

There is real-time monitoring so you can gain more insight into visitor behavior. Proactive messaging allows you to reach out to customers and maximize chances of sales using promo codes or other offers. Smartsupp records web traffic, and you can view these video recordings to get an accurate view of what could be improved in terms of navigation.

Standout features

Pure Chat

Pure Chat offers an easy live chat WordPress plugin where you can have a live chat widget up on your site within an hour. There’s also analytics and history with your contact. Pure Chat allows you to integrate over 1,000 business apps, giving you a lot of resources to satisfy customers. You can do a free trial for 15 days, and after that, monthly plans range from $49 - $99, depending on your needs. One feature that differentiates Pure Chat is that it’s a lead collector. The chat box is replaced with an email form when you're offline.

Standout features

OptinMonster

OptinMonster is one of the premium chat plugins designed to optimize conversions. There is a chatbox, which comes with forms that are easy to put together with the drag-and-drop builder. There’s so much more though, with tools that can help maximize conversions.

You customize everything without any code and target the right people at the right time to increase sales. You get the stats, which will help you improve your marketing strategies. You get to choose from a selection of live chat forms and templates. It offers email marketing tools that will increase your subscribers. OptinMonster offers a 14-day free trial with monthly plans ranging from $9-$19 monthly.

Standout features 

Facebook Messenger Live Chat

Facebook Messenger is one of the top message apps in the US and is free for Facebook users. The plugin allows you to extend Facebook Messenger into your WordPress website. It will act the same way on your business site as it would if you were in Messenger. This is great for small businesses but probably a good idea for all businesses with a Facebook page.

When you’re offline, Messenger will send auto-replies that answer common questions your customers would ask. With the plugin, your visitors don’t have to log in to Facebook to use the interface.

Standout features

Chat by Flyzoo

Chat by Flyzoo is unique in that it’s a great WordPress plugin for chatting on a community-oriented website. This is a great product for businesses with a membership site, but it’s not for companies that want to communicate with customers in a traditional live chat way. You can create a website that turns into a destination for visitors with group chats that include avatars, file sharing, and image and video previews.

You can provide support to customers and visitors with tools to help increase sales. Features, layouts, and colors can be customized to represent your brand effectively and offer a chat room experience. Businesses can initiate and moderate group chats on forums with the option of one-on-one chats. There is no free plan for Flyzoo, but monthly plans start as low as $9.90.

Standout features

LiveChat WordPress Plugin

Set up your chat using quick and easy set-up of LiveChat in your WordPress website.

Trusted by 36,000+ companies

Free 14-day trial

How do you use live chat in WordPress?

How you use live chat in WordPress will depend on what kind of live chat WordPress plugin you choose.

The best live chat WordPress plugin will make it easy without any coding needed. First, you want to choose your live chat software. Check out our list to see what plugin will best suit your needs. Then, you want to install the chat widget. You can then customize the chat widget, create profiles for agents, place your widget on the WordPress page, set service hours, save canned responses, and set up a chatbot.

Here’s a step-by-step example of how to install the LiveChat WordPress plugin:

1.   Go to your WordPress dashboard.

2.   Look for the “Plugins” menu.

3.   Click on “Add New“.

4.   Search for “LiveChat”.

5.   Activate the LiveChat plugin through the Plugins menu in WordPress.

6.   Click the LiveChat menu on the left.

7.   Create a new account or sign in if you already have a LiveChat account.

What are the features that you need from your WordPress chat plugin?

The main features a business will need from a WordPress chat plugin are easy customization and development. The aim is to create the best customer support for visitors to your page. Notifications and instant contact are important, as well as analyzing visitor behavior and a history of your conversations.

No matter the time of day, there should be a point of contact even if your office is closed. Chatbot capabilities that are available 24/7 are a must-have for this reason. You can customize messages and a questions/answers section with a chatbot that’s available anytime your customers need information.

Lastly, you want to use pre-written prompts to increase your sales when communicating with customers. Increased sales with your live chat is an asset to your business.

How to choose the best WordPress chat plugin

There are some important points to consider when choosing the best WordPress chat plugin for your business. 

What functionalities do you need?

Depending on your business, you’ll want to figure out if you need live chat and some extras. If you want to offer 24/7 support, you’ll want access to chatbots. Other considerations include file sharing, the ability to customize chats, tracking visitors, and integrating live chat with other tools.

Difficulty of set-up

If you can code or you have a coder in your business, choose a plugin that allows you to customize every fine detail. Many people will opt for a chat plugin that takes very little time to set up with no coding necessary. Visual drag-and-drop customization is an easy way to set up a live chat.

How much customizing is needed?

Live chat WordPress plugins vary in how much you can customize them. If you want your live chat to have your brand’s look and feel, you’ll want capabilities to customize automatic responses, colors, and more.

Is the live chat plugin compatible with all devices?

As your visitors may be on your site through a desktop computer or mobile device, you want a live chat that will be responsive across all devices.

What type of integration is possible?

Live chat plugins will have different types of integration capabilities. You may be using CRM systems or email marketing software already, so make sure the live chat you choose can integrate with the tools you’re already using.

What are other people using?

Take a look at reviews and ratings from other businesses using the live chat plugins you’re considering. See what they have to say regarding how easy it is and overall satisfaction with the services.

How much does it cost?

You’ll want to consider the features you get for the cost. Relying on a free live chat WordPress plugin isn’t recommended for a business. Narrow down the live chat plugins that give you the current and future features you’ll need. From there, do a comparison of the monthly costs.

Frequently asked questions

Does WordPress offer a live chat?

No, WordPress doesn’t come with live chat by default. That’s why you’ll either need to download a plugin for live chat or add code to get the live chat widget on your WordPress website.

How many live chat agents can you have at one time?

This is going to depend on the live chat software you’ve decided on. This is one of the details you’ll want to check out when making your selection, as some offer unlimited live chat agents while others allow a limited amount.

Why is it important to have live chat plugins on a WordPress website?

A live chat WordPress plugin on your website will allow you to support customers in real time. This can increase conversions and enhance the customer experience. Your website is the face of your business and often the first point of contact. Whether you have an online or brick-and-mortar business, live chat is an excellent way to engage your customer base.

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